KEMBA Pickerington Branch

Banks, Credit Unions
Hours: KEMBA's Pickerington branch receives reviews highlighting both strong customer service and some operational frustrations. Many customers report great, friendly, and exceptional service, with staff described as helpful, patient, efficient, and genuinely cheerful. Specific mentions include employees going above and beyond to assist, making experiences pleasant and efficient. The virtual teller feature is noted as convenient and fast. Customers express being exceedingly pleased, stating they will continue using this branch for their financial and business needs. However, some reviews point to inconsistencies. There are reports of the location being understaffed, leading to situations where no one was available to help in person. Frustrations with phone systems, including an inability to directly contact the branch and long hold times, are also noted. One reviewer emphasized that while technology is great, sufficient personnel must be available during business hours. Despite these issues, a previously negative experience was updated after the branch manager respectfully addressed concerns, demonstrating a commitment to resolving problems. Overall, the branch is appreciated for its service but faces criticism regarding staffing and accessibility.

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1. Pickerington, Ohio