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“Dustin do you want was extremely knowledgeable and helpful in every way he spent a lot of time explaining how different beds worked in which ones which should match my husband and I the best”
“Jacob really cared about my needs. He was very knowledgeable, patience, great at explanations and just gueinuenly a nice guy. Would recommend this place to anyone looking for a matress or an adjustable bedframe. I went to 5 mattress/ furniture stores today and Jacob and his boss ( don't recall her name) were amazing and had the best customer service skills out of all the places I went today. Thanks Jacob!!”
“My wife and I love this store. While everyone there is friendly and knowledgeable, we have mostly dealt with Jim. And he is awesome , (not just a stuffy salesman ). He will go out of his way to explain everything in a way you can understand, and help you find the perfect piece of furniture that fits exactly what you are looking for. Everyone there treats you like a person (treat you with respect) , not just a stranger that they can make a buck on. This place is by FAR the BEST furniture store around. We are now lifelong customers, we don’t even shop around anymore. We know when we go there we will get exactly what we want at a good price and have a great experience in the process. And we would HIGHLY recommend this store to everyone.”
“We were able to build the perfect couch for our family from the England line by choosing our configuration, fabric, color, and pillows! Customer service was excellent, they offered assistance and advice without pressure sales tactics.”
“We had a great experience with Frances Furniture. They held the furniture while we moved into our new house and the delivery guys always called ahead and were polite and respectful. I feel we received a good deal from our salesperson Carmen.”
“Yes, my last name is Francis, but I do not work there. I live in Columbus and shopped there as a customer. And I will say, I was quite pleased. The employees are all friendly, with positive attitudes, and professional. Best, there were no high-pressure sales tactics; they let you browse, and are straight-forward with you. I also appreciated their honest opinions/advice in deciding the style of furniture and fabric type. Highly recommend.”
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“Great experience. Mara spent lots of time answering my questions about mattresses. Much appreciated! Ended up buying a dresser too. Mattress selection is mostly Dutch Craft, a brand the store partners with, but furniture selection is amazing!”