The Spectrum Store in Troy, Ohio provides services including bill payment, equipment pick-up and return, and help with internet, mobile, and cable TV. Reviews note that employees are knowledgeable, helpful, prompt, courteous, and professional. Specific assistance involved solving problems quickly, adjusting phone settings, explaining services, and easily exchanging equipment. Customers report satisfaction, being helped with issues not resolved over the phone, and recommend the store. A point of frustration mentioned is that the bill payment machine does not give change for cash. Overall, the store is described as providing excellent and fast service for various needs.
We got excellent service to transfer multiple devices. Brandon and the store manager troubleshooted all our issues and worked to get us a plan that not only worked for us but saved us money.
March 2026
The tech was very knowledgeable and was very polite and was able to help me with what I was asking about. I did not have any problems. They were fast and did not have to wait a long time. Sometimes the weight line is kinda long.
February 2026
Went in to use the kiosk to pay my bill, i was in and out in 2 min
