Best Buy offers a wide range of products, from appliances to phones and computer accessories. Customers appreciate the store's warranty tracking and tech support services, particularly the benefits of the Total Care Plan. The staff is described as patient, helpful, and knowledgeable, guiding customers to the right purchases. However, some customers have had mixed experiences, with one reporting rude and demeaning behavior from an installer, while another noted the need to flag down staff for assistance. Overall, Best Buy seems to provide a generally positive shopping experience, with quality products and, in many cases, top-notch customer service.
I had James at the Reynoldsburg store hook up my camera so it was able to record if it was hit and I wasn't in it and I had trouble with the app and he made sure I was totally able to use everything and not be lost with another new app. Definitely the customer service we all deserve and barely get. Thanks James
April 2026
Went here to buy a phone case. Staff was very helpful and friendly, helped me find exactly what I was looking for
April 2026
Had to drop off a recycled screen. Customer service was very good.
