Done Right Automotive LTD in Richmond Heights is highly praised for its excellent customer service and trustworthy work. Customers appreciate that the shop listens carefully and always does the job right. They often go above and beyond, providing free diagnostics and thorough inspections that cover the entire vehicle, not just the requested repairs. The staff is known for being knowledgeable, personable, and dedicated to their craft. The owner is well-regarded for his insights and professionalism. Despite the busy appearance of the shop, they manage to get vehicles in and out within a week, regardless of the job size. The pricing is fair, especially considering the high quality parts and skilled labor used. For example, a complex engine gasket job was completed at a significantly lower cost than other shops, and the work was done properly and promptly. With over 50 years of service on Cleveland’s east side, the shop maintains a reputation for trustworthiness and quality, making it the preferred choice for repeat customers who remain satisfied with the work.
Excellent work. Great service. My car is driving amazing now. Thank you 🙏
June 2026
Service was awesome. I was given a list of other items that were needed to repair with pricing. The work is excellent and I we’ll be back at the end of the summer. I am the owner of a 1998 BMW 528i.
March 2026
Ray, I just wanted to thank you for always doing excellent work on my vehicles. I really appreciate your honesty about the parts and repairs. It’s hard to find mechanics you can trust, and I truly appreciate your service.”
