“I had several time-sensitive shopping needs and ran into delays getting to the ups store, so i arrived just before closing. I felt so bad for hitting them with so many requests at the last minute and for being so disorganized with it all, but Doreen was incredibly kind, patient, and helpful. Both team members were efficient and went above and beyond in their customer service. This will be my delivery point of choice going forward!”
“I want to recognize Bryan and Jenna at the FedEx Office in Rocky River for providing exceptional customer service.
I was preparing to travel out of state for a very important business trip and rushed into the store shortly before closing with several much-needed items to print. Bryan and Jenna were incredibly patient, helpful, and worked together as a team. They made sure I received everything I needed, even though I know my timing was less than ideal.
Their kindness and professionalism made an already stressful situation much easier. It is refreshing to know that there are still people who take genuine pride in providing excellent customer service. I truly appreciate the care they showed me and will definitely return to this location for my future business printing needs. Next time, I will do my best not to arrive at the last minute!
Thank you again, Bryan and Jenna. Your assistance was sincerely appreciated.”
“What a pleasure it was to work with Sharon at Cotton Ink for our wedding this summer! I loved everything she produced for me…the invitations were classically elegant and beautiful…the quality of the products was top notch..my menus were off the charts fabulous…sophisticated and lovely…all of her ideas exemplified great taste and knowledge of product. Her pricing was appropriate for the fabulous designs she produced.
I highly recommend this business.”