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“I want to recognize Bryan and Jenna at the FedEx Office in Rocky River for providing exceptional customer service.
I was preparing to travel out of state for a very important business trip and rushed into the store shortly before closing with several much-needed items to print. Bryan and Jenna were incredibly patient, helpful, and worked together as a team. They made sure I received everything I needed, even though I know my timing was less than ideal.
Their kindness and professionalism made an already stressful situation much easier. It is refreshing to know that there are still people who take genuine pride in providing excellent customer service. I truly appreciate the care they showed me and will definitely return to this location for my future business printing needs. Next time, I will do my best not to arrive at the last minute!
Thank you again, Bryan and Jenna. Your assistance was sincerely appreciated.”
“The UPS is a very friendly, clean store that offers many helpful services. The staff is great with printing return labels for Amazon. I definitely would recommend this business 100%, and the hours are absolutely convenient.”
“August 2026 visit. As always in and out in seconds as all was on files. Shout out to Austin and Georgia, the best.
Second visit to the Bagley Rd UPS wgile up in Cleveland. Understand from staff (know each shop is individually owned) that this shop is owned by entity that owns 17 across Ohio and Indiana. For the C-Suite at owner juat letting you know (as a serious buyer of UPS and your competitors) services that your staff on Sp 20, 10 a.m. at Bagley Rd was fantastic, especially your pleasant and sharp manager on the ball. If you give awards forbest at your 17 locales I am nominating your Bagley Rd, Cleveland team. Keep up the great work.
Back in Cleveland and my local UPS is still on the ball. Thanks all.”
“Anita helped me ship a package to a friend in Poland and provided excellent service every step of the way. She was friendly, professional, and incredibly helpful throughout the entire process. Her dedication to ensuring everything went smoothly made the experience stress-free. If I could give her six stars, I would.”
“We've been working with trucking companies for 15 years and by far ADC is the most professional, courteous and completely reliable. They go out of their way to help their clients and are flat out amazing to work with. Thanks again!”
“I’m a regular at this UPS store. The staff has always been pleasant, helpful, and knowledgeable. They’ve helped me save money when I needed packing services by recommending the most appropriate box size for my item. I will go out of my way to ship out of this store when there’s a store closer to me because they are so good at what they do.”
“My neighborhood UPS store is the absolute best. They are always so friendly no matter what day or time I come in. Whether it’s to drop off a quick return or to send a package internationally. They are always willing to help!”
“Wonderful and kind delivery team. They delivered the large boxes inside our garage so we didn’t have to finagle them later which was very helpful. Appreciated the updates on when it would be delivered and the careful nature knowing two of the boxes contained glass panels.”
“Let me compare my visit to this ups store to the ‘other store’ for shipping—which is closer to home: This store provides service, courteously, friendly, efficiently, thoroughly. The ‘other’ shipping store makes the customer make their own label—on a computer that I’m not familiar with, and don’t know how to use, and they will not assist me! I’m 80 years old, I use a shipping service every few years, not every day—I don’t own computer or printer. I need help! And this UPS store helped me, courteously, thoroughly, and quickly—with a smile and a thank you.”
“These dear dear guys are the very BEST ! SUPER : we have been going through them for decades shipping to our beloved Ukraine …! Love and miss you Roman and Marco … my only regret is I no longer live in the area ….!”
“I have been using this UPS location now for over 10 years. They deal with an incredibly high volume of packages, many of them Amazon returns, as most of my visits are!
The staff is well-trained, friendly and very efficient. I feel they do a tremendous job. fir what is likely low pay, and often in a very busy environment. They ROCK!!
What can slow them down is if customers come in with unprepared Amazon returns and are fumbling through bags trying to figure out which product goes with which return. The staff stays patient and kind, but unfortunately, it is an inconvenience to the other customers in line, so everyone, please organize your returns BEFORE you come in!
Also keep in mind parking can be tricky sometimes at this location. There are 6-8 spots out front that are specifically indicated as parking for 30 mins or less, so one can almost ALWAYS find a spot there. If you have a truly heavy box and need to pull up to the curb, please have the courtesy to your fellow customers to drop off the box, put it inside the store quickly, then PARK your car and return to the store. Please do NOT leave your car out front in the fire lane for safety reasons. You can take the extra 5 minutes out of your day for that common courtesy.
PS - I've also used this location because I had to fax something (I was shocked people still do that!) and they were great with that process & affordable.”
“Last summer, the place that was supposed to print our wedding programs backed out at the last minute, a day before our wedding. Neel Patel, the owner, was so kind to us and was able to handle the whole project and even gave us a great deal. He saved us so much stress and really got us out of a tough spot. Highly recommend.”
“I recently used Staples for printing postcard Christmas. Greetings. I used the one on 117th and Berea road in Cleveland. I have had a number of jobs done at this location over the past 10 to 15 years. This printing department has never been a disappointment. I've had multiple jobs completed including an 8 and 1/2 by 11 book I produced that was spiral bound with lots of photographs and documents from my parents. Time in the military. Approximately 40 books were completed to be distributed to my family members as keepsakes. Lifelong treasures for sure! The staff at this location is always helpful and efficient. I have never been disappointed with the print quality or the service I received. Staples will continue to be my go-to for printing needs”
“Just received another shipment with Old Dominion. Great service as usual. Customer service called day before to advise on coming shipment and confirm receiving hours. My neighbor is moving out, and when shipment came the driver had to maneuver around multiple PODs to my gate, which was done in a very professional way.
Thank you, Old Dominon, for excellent job!”
“Shout out to the employee rose. The only one I ever see working there and always handles everything so well and is so kind especially when it's busy. Such a great worker and very much appreciated 👍🏼 keep up the great work!!!!”
“Terry and Julio hooked me up with a last-minute large-size print job. They figured out complicated sizing and had the poster ready for me the next morning. Thanks!”
12AM - 11:55PM
11706 Clifton Blvd, Lakewood
Shipping Centers
“Donnatella was SO helpful, quick, and kind! We did printing for our wedding and she was awesome with it all. We were there prior and had a slightly unfriendly staff member and she redeemed our experience!”
“Easy to find location on Cargo Road at Cleveland Hopkins airport, just passed the US Post office. I went there for the Dropbox after hours. The area was well lit and I felt safe”
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“I had several time-sensitive shopping needs and ran into delays getting to the ups store, so i arrived just before closing. I felt so bad for hitting them with so many requests at the last minute and for being so disorganized with it all, but Doreen was incredibly kind, patient, and helpful. Both team members were efficient and went above and beyond in their customer service. This will be my delivery point of choice going forward!”