The AT&T Store in Salem provides a friendly and welcoming environment for customers seeking phones, tablets, smartwatches, and connected devices from top brands. The store offers flexible wireless data plans, including prepaid options with no annual contract and no credit check. Customers can choose from popular unlimited data plans that include nationwide AT&T 5G service at no extra cost when purchasing a new device. Visitors have praised the staff for their helpfulness, knowledge, and exceptional service. Employees like Alex and Mike are known for making the process easy, seamless, and enjoyable, answering questions thoughtfully and providing personalized assistance. The atmosphere is described as above and beyond welcoming, with staff going above expectations to assist multiple customers at once. Overall, the store is highly recommended for future purchases, thanks to its dedicated team and quality service.
We walked in to trade in two new phones and they helped us out. And didn't try to sell us something that we didn't need.
March 2026
REALLY FRIENDLY & HELPFUL! Only reason for losing 1 star is due to their lack of readiness, as the safe where our new phone was locked. We had to wait for it to be unlocked before retrieving it.
October 2025
I’m having a wonderful experience with the customer service, definitely give them a chance. I recommend them!
