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November 2023 by Jasmine Da Silva
This bank is absolutely horrid. They work with TPG to do tax refunds for places like TurboTax. I did an IRS tracing that took a year and a half as the IRS is so slow. I finally found it was related to them. I call and they bounce me to TPG who gave me a tracing number which I brought to my bank and it was traced to a deposit of hundreds of dollars less than the IRS tax return “deposit”. So I call today. Convenient this lady Ashley is borderline hostile and keeps transferring me to the TPG automated tax number which doesn’t recognize previous tax filings only this year. When I tell her she’s being particularly unhelpful, she transfers me. I keep calling back maybe a dozen times figuring it’s a call center and someone besides her would answer. Nope! Just her, repeatedly hanging up on me and telling me I shouldn’t keep calling because no one there will help me. I didn’t swear or even raise my voice. Just told her she’s incredibly rude and I want to speak to a manager.. obviously she transferred me back to the automated tax line. Some serious attitude and ignorance. Also how is it even legal to have so many third parties involved in taxes? I finally have TPGs email and will contact them but big yikes. Stay away from people who do business with this bank.
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September 2023 by Alan Cochran
Do not use this bank for any needs at all, they lie and are cluless on digital banking are rude to customers who are trying to dispute a charge and will deny you a dispute because they lack knowledge of digital banking,as you vsn sre with other revirws stay far aeay from any branch of this bank no matter where they are.
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September 2023 by Dana
Absolute liars or full of people that have no idea about digital banking. Do not use this bank for anything. They do nothing to protect your information.
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September 2023 by Dana Cochran
Do not use this bank for any needs at all, they lie and are cluless on digital banking are rude to customers who are trying to dispute a charge and will deny you a dispute because they lack knowledge of digital banking,as you vsn sre with other revirws stay far aeay from any branch of this bank no matter where they are.
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July 2023 by JDH Grove
Couldn’t be less helpful in getting in my refund to me. DIRECTLY FROM THE IRS, this is where my refund is being held, not SBTPG as they like to claim
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July 2023 by Brenna Rounds
The staff is so kind and helpful and you don't have to wait long to be taken care of. THEY ARE AWESOME!!!!!
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May 2023 by Chonte Crosby
This place has kept my federal return for over a year they keep lying saying they sent it back to the irs and they provided a fake lead number! I have no choice left but to take legal action! It’s going on two years they have stolen my hard earned tax money!!!!!!!
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March 2023 by Liah LaVassuer
YIKES. I called to see how well they treated existing customers. I don't even go to this bank and I found that I was waiting to talk to someone for 20 minutes, I ended up hanging up. You lost a potential customer because of your inadequate customer service and inability to tend to existing customers.
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January 2023 by Shelby Knisley
Absolute worst customer service. The lady who answered my call couldn't give me any answers about my account with them. I've been trying to get a refund from them for over a year and after them telling me to call each month for an update my information has just disappeared. They owe me a big amount and whenever I call they now hang up on me. Super unprofessional, rude and frustrating to talk with the lady that answers.
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December 2022 by Carly Cook
They STILL have my tax refund as a third party association. For the last 6 months the online and phone status says it is going to be processed in two days. It is not being processed. I attempt to call and the phone automatically hangs up when you enter in your zip code. I have called 14 times now and have gotten no where. Time to go to the BBB.
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March 2022 by Andrew Hamilton
Contacted them a week ago regarding my federal income tax refund that the IRS mistakingly sent to this bank, but now the bank won't contact me. DO NOT BANK WITH THIS COMPANY, and the phone numbers that you keep giving everybody doesn't help anybody at all, it takes you to an automated message that doesn't connect me with a real person so if you want your review changed, you will have Santa Barbara trust call me
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June 2020 by Michael Kirksey
That is my bank
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May 2020 by Kayla Fike
Civista private banking is a good bank. I worked with Jessica Stuek and Michelle Gomez for the mortgage on my first home and they were always fast to respond and helpful all the way through. Their quick responses and great customer service were top notch for someone who had never purchased a home before. I don’t find the previous review saying the bank nickle and dimed them to be true, quite the opposite in my experience. Never paid any fees and always reimbursed for atm withdraws at non civista atms. Reason for 4 stars: IMO civista online and mobile banking needs some work. Not as user friendly as most other banks and banking apps. Can’t see transactions further than 2 weeks past without downloading your statement, web times out often, etc. Other than that, great experience
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May 2020 by Kayla Swartz
Civista private banking is a good bank. I worked with Jessica Stuek and Michelle Gomez for the mortgage on my first home and they were always fast to respond and helpful all the way through. Their quick responses and great customer service were top notch for someone who had never purchased a home before. I don’t find the previous review saying the bank nickle and dimed them to be true, quite the opposite in my experience. Never paid any fees and always reimbursed for atm withdraws at non civista atms.Reason for 4 stars: IMO civista online and mobile banking needs some work. Not as user friendly as most other banks and banking apps. Can’t see transactions further than 2 weeks past without downloading your statement, web times out often, etc.Other than that, great experience
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May 2019 by David Darr
average bank average services good people
