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February 2024 by Suzanne Selvey
Tony was so helpful and solved our issue.
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February 2024 by Julieanne Nardi
I purchased a full set of tires here 3 years ago. I came in because one would not hold air. They fixed it up in 30 min..no charge!! Love it!!
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February 2024 by keasha moore
Love Firestone I don't go anywhere else
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February 2024 by Mikayla Heartly
Had a great experience through Firestone in Sandusky ❤️
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February 2024 by Steven Oney
I like the tires that I bought...but the shop/building looks kinda outdated and run down..maybe it's just me thinking that ?
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February 2024 by Dom Falcone
I get calls from this location every couple of days for the past few weeks telling me my car is ready for pick up. I’ve never been to this location…I’m not even from Ohio. I don’t know if this is some kind of scam attempt but I wish they would stop calling me.
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January 2024 by Kaye Conway
Good service. Good location. Explains the details of their work on your vehicle!
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January 2024 by Kevin Gast
Everyone was helpful and respectful to my needs.
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January 2024 by Michael Taylor
Excellent service, and they'll stand by their products. If you purchase your tires there they will fix your flat or just put air in your tires...... no charge.How many places do that nowadays????
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January 2024 by Ian Mendiola
I broke the stem of my tire and got it fixed quickly. The employees were very nice and knowledgeable and stayed over to assist. Very happy with the service and thank you very much Eric and Randall!!
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December 2023 by Anthony Campbell
Staff was very nice. Had them check out my car and get an estimate. They were honest and good cost. They could have done it same day, but I decided to come back the next week and drop it off. They were able to get me in and done faster than I expected. Like the online scheduling. Will be back to get my back brakes done in a couple months!
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December 2023 by Paul Seward
My only real complaint so far is it took 5.5 hrs to install 2 tires and do alignment. Update new tire had slow leak brought it in to have looked at and sat here over 2 hours to fix their tire.
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November 2023 by Anastasia Smith
We just recently had some work done on the car here, they were very friendly and knowledgeable! The best way to get your vehicle in here is to make an appointment online! Their part pricing is a bit outrageous, they should allow for cheaper alternatives. Thank you for getting our heat working in our car again!
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November 2023 by Jim Reardon
Have always used Firestone in the past, but I'm afraid this will be the last time. Tried to OVERSELL me on a battery, brake fluid flush, and anti freeze, but couldn't fix a TPMS that they installed 2 months ago.I'll be taking my cars somewhere else from now on.
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September 2023 by Jerome Reimers
After MORE THAN A MONTH of calling and calling and calling, no work has been done on my car, not one of those calls was returned and I have been left with a car that needs maintenance completed. Terrible customer service experience.I was quoted a price for some repairs that seemed outrageous (which it turns out they were) and Firestone assured me they could beat that price. At the end of day one (somewhere back at the start of July) the worker scheduled an appointment with me despite me assuring him he had to order parts (per a previous conversation) thought that the works could be done in 2 days time. The morning of the scheduled appointment, I called to assure the appointment was still good (I did not receive any confirmation of my appointment whatsoever) and was notified my parts were not ordered (surprise). I requested Firestone notify me when the parts were ordered.After not receiving a call for the next several weeks, I called to ask several times if the parts were ordered (which they never were). Here we are towards the end of August and not once has Firestone called me or provided me with any information whatsoever.Do yourself a favor and take your car anywhere else.
