Firestone Complete Auto Care located at 3582 Lee Rd in Cleveland, OH, has been providing reliable auto care since 1926. This one-stop shop offers a wide range of services, including tire sales, oil changes, brake inspections, and engine repairs, catering to every make and model. Customers appreciate the knowledgeable and friendly staff, with particular mentions of Service Manager Shana and the tech team for their exceptional service. Many reviews highlight the promptness and efficiency of tire replacements and the quality of customer service, noting that staff members take the time to explain issues without being pushy. While some customers have expressed disappointment over the departure of a previous mechanic, the overall feedback remains positive, with many choosing to return due to the outstanding care they receive. They commend the cleanliness of the store and the proactive approach of the staff, who go the extra mile to accommodate customers. Firestone Complete Auto Care is recognized for its affordability and professionalism, making it a preferred choice for both routine maintenance and urgent repairs. Cleveland residents looking for trustworthy auto care can schedule an appointment online or visit the store to experience the dedicated service firsthand.
Went to get a new tire and was there for like 5 hours. A part that was ordered from the warehouse never showed so I had to come back a couple days later for the work to get finished where I waited for another 3 hours.
June 2024
I have a wonderful experience at 3582 Lee Rd Firestone place today. Service Manager Shana was superb knowledgeable and friendly. The tech Marcus was very skillful. I’m very satisfied for their professional service. Got two tires replaced the same day instead of waiting days elsewhere. Thank you!
June 2024
This location is very popular and always busy, so expect to wait for your vehicle to be serviced.
