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August 2025 by Joyce Jackson
Very professional, excellent service!
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August 2025 by Francesca Slimane
Closed at 9am
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August 2025 by Sonya Baker
Made an appointment for fingerprints days in advanced. Took off work early to make the appointment just to get there and there was no one available to assist with the process, and no alternative resolution provided. I miss another obligation to make this appointment to not be able to get assistance due to not having a associate available. You should call before you come or you will waste your time. I am VERY AGGRAVATED!!!
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July 2025 by Maddison Maddhatter
They are fab!!!!
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June 2025 by Doreen Page
I went to UPS store I was there at 9:03am and the store was not open. The first person finally came at 9:21am and the next person came 9:23am. This is very unacceptable and the boss should be made aware of their employees open up their business when they feel like it...I gave one star for the convenience not for the open up late.
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May 2025 by Lawrence Domzalski
Some female locked the door as I was walking upto the store and put up a sign saying she's talking a break. What a joke. Fire the entire staff. Or replace this ups store with something else. Never go there
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May 2025 by Susanne Sande
This place is absolutely horrible. They kept saying that they would have a notary and they didn’t. I made an appointment online and that didn’t make any difference. The notary was just not there. Then I came to make a happy return and allegedly the system was not working. I guess I can’t do business here anymore!
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May 2025 by Deanna Moore
I love te employees here they re always helpful and awesome. I cannot stand the owner/manager Scott. Every time I go in he has a sour look on his face, not helpful and downright condescending.its a shame that the store get low reviews because of him, the rest of the staff does a good job. You would think, particularly if he is the owner he would be glad that he has customers and to treat them with gratitude, not this guy.
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May 2025 by Vendetta Brown
I would like to say thank you to Iman for her help at The UPS Store on Chagrin BL. She took her time and helped me with my printing order that was not going well! She was businesslike but VERY patient. Thanks you made my day better!!
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May 2025 by b_ smurr4
Unusually understaffed today. Only one employee that I could see. Long line. Left and came back to locked door at noon. Was told to come back in 20 minutes. Store hours do not indicate a lunch break. Will try again later. Geeeez!!!
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May 2025 by Melleesa Dantigance
Paid to ship my truck it was supposed to get to camp on May 1. It's may 8 still no trunk and I tried to call the store no answer, even left a voicemail no callback. I put the tracking number in app and it said ups didn't receive my package but a label was created . Finally had to go back up to the store and ask them where it or where it could be? They said it left the store and they would put a tracer on it. Worst ups ever
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April 2025 by Gwen Penn
Really appreciate their customer service. The staff is friendly and helpful.
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April 2025 by Jacqueline Williams
This store is my access point for my UPS membership and has my package that was delivered and signed in by employees. I have called and inquired patiently with no follow up. This has not been the first that my package was not found at time of pick up even with notification of delivery and readiness which luckily I returned the next day and package was found. However this had been over a week and still my package has not been found with no communication. Employees are on Bluetooth earpieces while servicing customers. Very unorganized an unprofessional.
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January 2025 by Nancy S
They have always been quick and helpful with my returns..
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July 2024 by Ben B
Past 9am (posted opening time), no one is around, store is fully closed. What a joke.
