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“Car repairs are never something you want to deal with. There is the damage itself, the insurance questions, being without your vehicle, and the uncertainty of not always knowing what happens next. What stood out to me about this experience was how much the people at Caliber helped make the process feel easier.
Brittany, the receptionist, deserves specific recognition. From the moment you walk in or call, she is one of the first people you interact with, and she was consistently kind, welcoming, and helpful. That may sound like a small thing, but when you are already frustrated about your car, having someone treat you like a person instead of just another repair order makes a real difference.
Michael, my primary contact, was also excellent. He was professional, approachable, and made the entire process feel much more manageable. I never felt like I was bothering him by asking a question, and I appreciated having someone I felt comfortable communicating with throughout the repair process. Good customer service is easy to promise; Michael actually delivered it.
The repair itself turned out great, but what I will remember most is how I was treated. Brittany and Michael helped turn an experience I was not looking forward to into one I can honestly say was positive.
I would absolutely recommend Caliber Collision's Wooster location to anyone looking for collision repair or auto body repairs.”
“Chance was great at working with us on my wife’s new car. There was no pressure and he let us take our time to ensure we got what we wanted! The finance team was also great! Thank you!”
“Cool junk yard and lots of parts for picking, really nice sweet woman who works there named Buttons. Seriously big. Bring walking shoes, you can't drive around the place you have to walk the grounds to look at all the inventory (vehicles) they have.”
“I had the unfortunate experience of having someone pull out in front of my Honda Element. Heather at Curly's was extremely helpful throughout the entire ordeal and kept me updated with every step of the repair process. I got my car back, and it looks fantastic! Thank you, Curly's!”
“Chris was very knowledgeable and took the time to make sure we knew all of the options and were comfortable with our decision. He made sure we were in a no pressure situation.”
“Always been a trusted partner in maintaining my car. New ownership with a rocky start. However seems to be solid in terms of service. For the first time since Covid there are cars and trucks on the lot to sell.”
“I purchased four spark plugs for my Prius. I put three in, and on the fourth one, I noticed that it was defective. I put the old spark plug back in and drove it to the dealership without any arguing. They gave me a new spark plug. Thank you”
“Great experience. The second time that I've found a part for my car on the Napa website. This experience was same as the first. Not a particularly expensive part. Less than $10. But I needed it badly. The amazing thing: The part was not in stock at the store but the website stated that if I ordered it, it would be ready for pickup at the store in 15 minutes. I found that hard to believe, but I ordered it anyway. Sure enough, 15 minutes later I got an email saying it was ready to be picked up at the store. Absolutely amazing. Not sure how they do it. And while I was there I picked up several other things. Young fella at the checkout was super nice and helpful. Napa has earned my trust and my business. I will be back.”
“Great people, great work. Our delivery truck radiator was shot, and we were in a real bind. The guys jumped right on it and turned it around quickly. High integrity, very fair pricing. I would recommend them highly. Matt, owner, Pine Tree Barn.”
7:30AM - 9PM
427 Beall Ave, Wooster
Auto Parts
“Love the rude comments from employees over the phone and being hung up on makes me feel like a respected customer- still feel utterly disrespected from someone who works at a parts store. “I can give you a random part number if that helps””
“Very friendly. Very helpful. Well stocked store.
I am wondering why this business doesn't show an overall rating of 5 stars as every review is 5 stars! Come on, Google! Give these good people the top rating they deserve!”
“As an artist and custom automotive painter, I have had nothing less than a phenomenal experience with the very knowledgeable and experienced individuals with whom I had interactions with. Very good selection of automotive body repair products and tools.”
“My vehicle really was in need of oil.
The gentlemen who I asked for assistance was incredibly helpful. He checked my oil and poured it in for me.
He told me had a daughter as well and wouldn't want her to be driving without oil.
Just nice to have down to earth and kind people around.
-From someone who doesn't know a lot about cars.”
“Great experience! Our Jeep was in for an electrical issue. They were quick to find the problem and effectively communicated with us about our options and the work they had completed.”
“Great little parts store to go to. I stopped by here today to get a key fob battery. The lady at the front desk was more than happy to assist me and even installed it for me while I waited. It was quick and easy. Thank you so much for a great experience. I highly recommend your parts store to anyone, customer service here is by far 10 out of 10 !”
“Shout out to this Napa and their employees, I lost the alternator in my truck today 8-30-25 and made it within walking distance to the store. They had the part I needed and the one gentleman let me borrow his tools to replace it. The lady was very helpful in finding the correct alternator out of 4 to choose from. Another customer was nice enough to give me a jump to get me going again.”
7:30AM - 4PM
210 N Bever St, Wooster
Auto Parts
“As the manager for our taxi service I'm also in charge of maintaining the cars so we use this Advanced Auto quite a bit very nice knowledgeable professional staff store is always comfortable and clean just great experience with them every time I buy something for the cars pretty much from them is awesome.
Personal Transportation and Taxi Service”
“Super place to buy your Next vehicle
Friendly down to earth .
Treat you like family!
Highly recommend them ( ask for Mark )
Just great small town deals 👍”
7:30AM - 9PM
351 Beall Ave, Wooster
Auto Parts
“I had a return issue which honestly never happens…but when I brought it to their attention the crew jumped in right away! Dave and Justin did an amazing job finding the issue and took care of it so swiftly. Rick kept the store running smoothly while the other gentleman assisted me. The Wooster team is always the best!! Great job guys!”
“More than pleased with the service and care provided by Amos and his team! They made it a quick and easy process! My car is beautiful! Highly recommend checking our GMC of Millersburg!”
8:30 AM - 12:00 PM
5619 OH-83, Millersburg
Auto Parts
“These guys are the best! I have used them more than once. Reasonable price and very high quality work. You can't go wrong doing business with them.Service: Painting”
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“Some of the nicest people you'll ever meet, and the workmanship is always on point. Been dealing with these guys since 2005.
When you get a spray in bedliner from Troutman, it's a lot thicker than the Fords tuff bed factory bed liner by a double, they also do the whole tailgate unlike Ford where they just do part of the tailgate.
Thank you guys!”