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“Their Google page says their open. But nobody will answer the phone. In person service is good. But if yall are open. The phones should be answered. And if yall aren't open. Google shouldn't state you are.”
“I had a charge on my account from a business that I did not make. Johnathan and, please forgive me but I forgot the lady's name, but they helped me dispute the charge successfully. They also refunded my overdraft fee. Universal 1 Credit Union is what all banks should be but are not.”
“The entire team at fifth third are always friendly and ready to help! I never feel as though I’m inconveniencing them if I have a question or an issue. They’re the only bank I’ve ever banked with that will actually call you back when they say they will. Special shout out to Dana, I know several people as well as myself who have her as our banker and each one of us has had multiple experiences where she has gone above and beyond to provide excellent service.”
“This location has the most caring staff, they have been extremely helpful after the passing of my wife, the way they take time and explain everything has been Amazing, I have told many people about this location and the friendly and professionalism of this entire staff, Thank You All for being Amazing during the hardest part of my Life...”
“Excellent Banking Experience - 5 Stars
Date of Visit: Friday, June 6, 2025
Outstanding Service and New Approach
I had an exceptionally positive experience during my recent visit to U.S. Bank's west branch in Sidney, Oh. What stood out immediately was the complete absence of waiting time - I was attended to right away, which is always appreciated in our busy schedules.
Impressive New Service Model
The bank has implemented a wonderful new approach to customer service that really impressed me. Instead of conducting transactions at the traditional teller window, they now invite customers into private offices where you sit comfortably at the teller's desk. This personal touch, which was previously reserved for loan consultations or major financial discussions, is now extended to routine transactions like check cashing and deposits. This change transforms what used to be a quick, impersonal interaction into a more dignified and comfortable experience.
Exceptional Staff Quality
The teller who assisted me was truly outstanding. She demonstrated both exceptional friendliness and comprehensive knowledge of her role. Her professionalism and expertise were evident throughout our interaction, making me feel valued as a customer. It's clear that the staff here are well-trained and genuinely care about providing quality service.
Overall Impression
This visit reminded me why personalized service matters in banking. The combination of no wait time, the innovative private office approach for all transactions, and the teller's excellent service created an experience that exceeded my expectations. The bank's decision to treat every customer interaction with the same level of attention and privacy typically reserved for major financial consultations shows real commitment to customer satisfaction.
I would highly recommend this branch to anyone looking for banking services. The staff's professionalism and the bank's customer-focused approach make routine banking feel like premium service.
Overall Rating: ⭐⭐⭐⭐⭐”
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“Karen Koons is an asset to this establishment. The customer service was impeccable. Her knowledge and experience was evident and helped make a complicated situation very doable in an efficient manner. We are grateful for their help and professionalism and would highly recommend.”