Embers Custom Fireplace & Gas Products is a full-service Hearth & Barbecue shop, specializing in the sale, service, and installation of top-quality products. Customers appreciate the fantastic customer service and follow-up, with staff being polite, professional, and knowledgeable. Many highlight their positive experiences, whether it’s for selecting gas inserts, refilling propane, or purchasing grilling supplies. The friendly atmosphere and helpful employees make each visit enjoyable. With products like Kozy Heat inserts, Hargrove gas logs, and the Big Green Egg, Embers offers an excellent selection at great prices. Customers consistently report satisfaction with their purchases and services, making Embers a trusted choice for fireplace and grilling needs.
Embers texted an hour ahead of time to tell us Sarah would be arriving at the appointment time. They included her picture in the text. She was on time, professional and friendly and fixed the fireplace quickly.
December 2025
Fantastic customer service and followup. From selecting our insert to installation to a followup call when our pilot went out, Embers has been polite, professional, and helpful. One of the best vendors we've used in our years of home ownership.
November 2025
Excellent pricing on service and parts. Sara is fantastic Much better overall than other local businesses
