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May 2024 by Sam A
Helpful to a point, but will do there best to answer your questions.
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April 2024 by Money
4.15.2024 between 2pm and 220pm, i was greeting every so nicely by a gentleman. He directed me to tyler.
I told tyler im looking to get the voicemail removed again. He rudely said “why?!” Um… who cares why. Its what i want. It was done before. Id like it to be done again.
He checked my id, looked at the computer and said he can remove the visual. Then he said “ill be right back.” Idk where he was going, nor how long he was gon be gone. I left.
I dont have time for the foolishness.
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March 2024 by Dan the man Ggs
Had a great experience today at the store, with Darrius he was very helpful. In my time of need for a quick solution, he was personable, and easy to work with. If you need anything at the store come look for Darrius.
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February 2024 by vincent white
A very good place to buy cell phone
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February 2024 by Brian Anderson
This is a Corporate store, this is where I take all my business to...My phone was working but the display was black and I took it there and in less than two minutes the guy had it working againHe was totally honest and saved me from buying a $600 phone I didn't needGuess where I'm going back for a new phone when I need it? Yes indeed right here!This place is senior friendly and very respectful as well as good business and sales personnel that are well trainedTEN STARS!!!
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February 2024 by John Liggett
Just bought 2 smart phones and had a fantastic experience with Chuck. He was personable, knowlegeable and spent nearly and hr. and a half setting up, explaining and showing me how to use my 1st smart phone. A great shopping experience and when I need anything I'll return to this store. Thanks for the help!
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January 2024 by nancy chatham
I had nothing but great service at this establishment! The employees are very friendly and helpful I would come back
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January 2024 by Paul
The other 1-star reviews are accurate. This is one of the worst Verizon stores in NE Ohio.I bought a brand new Samsung flagship phone from this store and I opened it the moment I got home to find the back glass panel of the phone shattered right out of the box. I immediately went back to the store and was told to pound rocks. I was forced to pay the insurance deductible to get a refurbished replacement.I immediately paid off the phone and went over to AT&T. I will never patronize Verizon ever again.P.s. Mr. "Verizon (Owner)" don't bother with your cut and paste responses, clearly nothing changes from feedback.
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December 2023 by Hillary Taylor
Really disappointing customer service. A huge waste of time.
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December 2023 by Brian Norsic
Very helpful
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October 2023 by inside out
I just bought 2 new phones(around $3000) my wife is going to another country for a month I was told to come back into the store to get the 1 month international wifi. So I did. I sat for an hour to be told they can't help me and gave me a number to call. Why wasn't I told this when I first came in? I never leave any comments good or bad but this time I'm to ANGRY not to. This is unacceptable after buying our last 10+ years of phones there I will be taking my business elsewhere.
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September 2023 by Devion Buchynsky
Terrible experience.We went in to upgrade 2 phones and told Mason about how we wanted to get the iphone 14. We knew which models we wanted and everything. Mason said that we should wait because of the iphone 15 is coming out in a month. We told him that we do not care about the iphone 15 because it's going to be similar to the iphone 14. He then said that we would only get $400 per phone in trade in value. Our phones are perfect. No scratches, cracks or dents. He then said that if we waited we would get $1000 per phone in trade in value if we waited for the 15 to come out. How does he know that? He also said that our bill would go up drastically if we got new phones. He was in a bad mood the whole he was "helping" us. We ultimately left and went to another Verizon store to get their opinion.At the other Verizon store, we got $800 per phone in trade in value and our bill only increased $20. Never going to this Verizon store again!
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July 2023 by James Boseman
Mss A Grant is just GREAT‼️?
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July 2023 by William
Very poor customer service
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July 2023 by Carolann Pezak
Fixed my phone
