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“Excellent customer service! Britney was professional, helpful, and went above and beyond to help. I will definitely return to this store in the future and highly recommend to others.”
“This company right here is the G.O.A.T. Need a phone case, screen protector or maybe you even need your phone screen/ battery replaced this is the place to go. I was told it would take an hour and within 20 mins he had the old battery out and the new one put in. Highly recommend this place 10/10.”
“Matea was super helpful when we stopped in recently. I didn’t purchase anything myself, but my husband added a phone to his line and Matea took the time to clearly explain all the charges and show us what our new bill would look like compared to what we’re paying now. She also reviewed our current lines to make sure we were getting the best deals possible and helped us save as much as we could. Very professional and easy to work with. We really appreciated her help!”
“I had the best experience, Brandalyn was so helpful and knowledgeable about every phone and accessories. Very kind and respectful! I highly recommend asking for her if you ever join cricket.”
“Clayton was friendly and knows his job well. ? He had amazing patience with us and our 5000 questions. And he was able to answer them all. But the most important thing to us was we left feeling like we really got a great deal from AT&T on our upgrades. Great job!”
“Such a great experience with Christian. He answered all of my questions and was able to find exactly the right phone and plan for my needs. Would recommend to anyone for their cellular needs.”
“My daughter and I went to upgrade our phones to the iPhone 17 pro max. Matthew was there and greeted us right away. We all sat down at the table. He ask us what we needed and then he proceeded to transfer our stuff from our old phones to the new phone. As we waited we talked and laughed, he is super fun! It was taking a while so he told us we could go get our other shopping done or do what ever we needed and come back so we did. We got back and our phones were all done! Matthew then put the screen protector on our phones for us. Then gave us our receipt. I seen the price, I bout died, it wasn’t the real price for us after everything! I ask my daughter if that’s what she paid and she told me yes, Matthew was sitting across from us and he looked at me with big eyes then looked at her while she was carrying on with it ! He then looked at me and said No!!! We all laughed so hard! It was great! Matthew even said that was a good one! He is such a good fun guy, if you’re able to get him when ya go ya better! Thank You Matthew for a great experience and help and most of all the fun!
Hope you stay around there can’t find many like ya! Great job! Mamma Croston ???”
“Would be nice to have a 24/7 customer assistance line for people that work midnights like myself. Ive done every troubleshooting method and settings change there is and the internet status remains "not connected". Now I must wait till monday at 8am to contact. If you know me and see this before then please contact me so I can get help or a new sim card. Also left a message on your voicemai...”
“I had an absolutely fantastic experience in the store yesterday. I was interested in trying T-Mobile 5G internet and Quentin did not disappoint in his service. He had me hooked up in no time with a new modem and explained the setup process to me. He was professional and courteous and answered any questions I had. I’ll be sticking with the internet too after trying it last night. ?”
“I have had Boost for a very very long time and I have never had any issues until now. I cancelled 2 of my lines and wanted to downgrade my plan I called 4 different times and talked to 4 different agents that told me my plan was switched but when it came time for my bill to be paid it was not switched and took out more than I planned on. I called back for a 5th time and the agent told me there was a problem the other 4 times and they would have to send a ticket in to IT and that would take 3 to 5 business days. I have been trying for a month to switch my plan now I have paid an extra $30 dollars that I wasn't suppose to pay ?”
“I had a great experience at Metro PCS Zanesville location today. Robert, the new employee at the front desk, went above and beyond to make sure that we we're satisfied with our new phones and did everything he could to find us the best deal prices. Although the store was not very well stocked with all the products and accessories we would have liked, he took the time to do a little musical chairs with what he had available so that we could get a setup we were happy with .Thank you for your exceptional customer service Robert!!!!”
“Matt and Brittany (manager) were both very friendly and helpful during my visit to the Zanesville retail store. They understood my concerns and hopefully were able to get my issue resolved.”
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“I walked into South Zanesville Verizon with a completely broken phone and honestly had no idea what I was going to do. I was just checking out what different stores had to offer and trying to figure out my options. I visited a couple other places first but South Zanesville Verizon by far had the best customer service, and Brandon is the reason why.
Brandon listened to my situation, asked me what I actually needed, and did not try to push me into anything I did not want. I originally only came in for one new phone because mine was completely dead and I needed something as soon as possible. Brandon took the time to explain everything so clearly and he convinced me to try their home internet too. I was not planning on that at all when I walked in, but he made a lot of sense and I am so glad I went with it. He also talked me into getting cases for both of the phones which I probably would have skipped, but honestly he was right about that too.
He helped me get two brand new phones all set up and transferred over, got my home internet, and made sure I had cases to protect everything. The whole process was smooth and stress free and he never made me feel rushed or pressured. He answered every single question I had with patience and actually knew what he was talking about.
Also the store was very clean and didn’t have any weird smells which I appreciated as that isn’t always the case with other stores.
If you are looking for a new phone or internet or anything really, go see Brandon at South Zanesville Verizon. He genuinely cares about his customers and it shows. Best experience I have had anywhere.”