-
March 2024 by Jay D
No one in this shop knows how to apply brakes and rotors, keep having to take them back to because something is wrong and they tell me they messed up and they’ll fix it. Only reason I keep coming back is because it’s under warranty but I have a different carx redoing their work. Only problem is they have ALSO messed up my brakes once already. Had to take it and get it fixed again for the 4th time between two different locations
-
October 2023 by Wesley McCloud
I lost my only mode of transportation due to a property fire at this location with my car inside. CarX could not provide me any details about the condition of my car and I was left to having to peek through the smoky bay windows to seem my car covered in ashe . I had no access to the car and its belongings for months while they investigated. When trying to work with CarX on an arrangement to aid me while my car was unavailable they made it clear that it was against their policy and they would not be taking any measures to help me. I was just stuck. Communication was lacking throughout the whole process. No information was proactively given to me. The only information I could get came from my repeated calls. Just horrible customer service and experience that has left me never wanting to do business with Car X again.Service: Tires
-
June 2023 by Demetre Evans
Chris and Eric were amazing! Really helpful and informative. I was finished in a timely matter and was fully satisfied.Service: Tires
-
May 2023 by Rachel Flaspohler
We had two nails in our tire they were able to take care of us in minutes. They were extremely polite and helpful. I will return with any car issues that I have. I am very happy with services rendered.Service: Tires
-
May 2023 by Candy Rozier
I went into this CarX location after trying to get my tire fixed at another location, only to be told, I would have to leave my car just to get a screw out of my tire and to patch it. So, I came to the Tri-County location and Colin took care of my tire within 15 minutes!!! He was so helpful and nice! Thanks for the fast and great service. I will be back!Service: Tires
-
May 2023 by Pam H.
I don't trust them anymore. My car is making a noise when I try to start it and they told me I needed a starter among other things. Nearly $900 to replace the starter and the problem is still there. Took it back and they told me that it was something else that would cost an additional $300. So disappointed and not going back.
-
May 2023 by Thang
★★★★★ Service quality★★★★★ Customer service★★★★★ Timeliness★★★★★ Pricing★★★★☆ Location/Facilities★★★★★ Overall experienceRecently, I had the pleasure of visiting Car-X Tire & Auto for maintenance on our company vehicle. With the added incentive of eternal gratitude from my manager, I wanted to ensure that the shop I chose would provide quality service at a reasonable price. After consulting our company's newsletter archive, I discovered that Car-X Tire & Auto came highly recommended by a former colleague, EH, so I decided to give it a try. Upon arrival at the shop, I immediately noticed that the parking lot was full with only one spot left for me to park. I was quickly greeted by a friendly male staff member who came out from the workshop to assist me. I explained that I needed an oil change and tire rotation service, and after filling out some paperwork, the male staff informed me that the shop was quite busy and might not be able to work on my car until the following day. I agreed and asked if I could leave my car at the shop overnight, which he confirmed.The next day, I received a phone call from the shop early in the morning informing me that my car was ready for pickup. I returned to the shop later that day and was greeted by the same male staff member who quickly processed my payment and returned my car to me. Upon inspection of the car to ensure that the job was done properly, my manager was pleased with the results and urged me to give the shop a five-star review. Personally, I found the service to be excellent, with polite and punctual staff and fair if not cheap prices. The only downside was the limited parking space.I would highly recommend Car-X Tire & Auto to my colleagues and anyone else in need of reliable and affordable auto maintenance services.Services: Tire rotations
-
May 2023 by Cynthia Rechel
These guys are awesome! They repaired my tire, offered good advice on replacements. Very friendly and quick service. Well definately be back when needed.Services: Tires
-
May 2023 by DOTRYE HARRIS
The manager and his staff rocked. They were awesome. They found the problems that could’ve been deadly. I really appreciate them and they help me to get everything that I needed. Done to my car. Would not change a thing.Services: Brakes
-
May 2023 by Ramsey Roberts
Because I'm an Uber driver, I'm in here quite frequently (Lotta miles). The service is fast, and the mechanics are friendly. I drive from Northside just to come here. I never feel like they're trying to talk me into a service I don't need, and they alert me to things I may not have known otherwise.Service: Oil change
-
March 2023 by Kenny Mathis
One of my tires had a slow leak that needed to be fixed, so I called to see if they’d be able to take care of the issue for me, and they said yes. Not only were they able to get me in the same day, but I was in and out in about 20 minutes. Needless to say I was impressed. Even though it wasn’t a big job they still treated me as a valued customer. The service was excellent and the people were professional and courteous. I will definitely be returning for future car service needs.
-
March 2023 by Marissa M
Really friendly employees with great customer service. I had a 4 new tires put on in 1 hour. I would recommend this place to anyone needing work done on their car.Service: Tires
-
March 2023 by Porsche Dillon
I needed to have my brakes serviced and I took my car to Car X for an estimate. They told me I needed brakes and rotors and calipers. They said my one caliper was completely shot. I took my car to another shop for a second opinion. They did say I needed breaks and rotors but nothing was wrong with either of my calipers. It saved me $800 taking it down the way to Tire Discounters.Service: Brake service & repair
-
March 2023 by Les Richardson
Eric W. & team got my car repaired and back on the road within 24 hours! I appreciate their knowledge about cars and helping me maintain mine! Thanks guys!
-
March 2023 by Tree
Best experience!! Best customer service! Colin thank you for kindness and helpfulness in my time of need! You're awesome!!!