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April 2023 by Gene C.
I get several 3 months refills but only once have gotten all in one trip even have talked to corporate about useless situation. Only get my meds there cause of health plan.
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June 2021 by Michelle M.
They never answer the phone, even standing in line in the store I listen to the phone ring and no one even acknowledges it. Medication never ready when its supposed to be. Went in today to pick up something that was supposed to be ready at 11:00am, 3:00pm and not ready, told would be at least another hour, with me standing in the store. After I left, it updated to "be ready" at 2:00pm, this was at 3:00pm!
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March 2020 by Jacob W.
I've dealt with this location for about a year with not much an issue. Unfortunately all the one star reviews now make sense to me. I've been trying to get my medicine for a few days now. Unfortunately laws are in affect that kept me from getting my medicine earlier, which is not their fault and understandable. However today I should have been able to get the refill. I requested a refill this morning on the app, got a confirmation number and went in to finally pick it up. They advised that I was out of refills, and I then stated that I requested it online. If I didn't have a refill, how was able to request one on the app? ( the app doesn't allow you to place a refill with no refills remaining and advises you to call your doctor.) they blew me off and told me they have nothing. So after being on hold with my primary physician, he advised that he had sent the request days ago, and pretty much has no clue what they're doing. What a let down.
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September 2019 by Dolores S.
Customer Service at this store is horrible. Have shopped at CVS over 40 years when it was Super X drugs. Service over the last 3 years has increasingly gotten worse. There's been a large turnover of employees the last few years. Most are not professional. My husband and I take a lot of prescriptions each month and spend a lot of money at this store. Automated system does not work. Prescriptions are rarely ready at requested time. Example, tonight I went to pick up prescription that should have been ready over 7 hours ago. After waiting behind another customer 20 minutes, I was told my prescription wasn't ready. It would take another few minutes. I told her I had already waited much too long. Would have to return tomorrow. This is happening too often. Seriously considering transferring to another pharmacy. No one cares at this store. My money will spend anywhere. Very angry and disappointed.
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February 2019 by Brian C.
Never have meds together... i gave them at least 5 chances and they would blame drs office for no communication...the drs office would then tell me otherwise...wife just waited 1 hr. on a script she was told ready,in turn my daughter missed a school function...never again!
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July 2017 by Sonya V.
Worst customer service via the pharmacy. Lack of communication, rude and inconsiderate. If there was only a way to rate less than 1 star