O'Reilly Auto Parts store #1738 in Springdale, Ohio, offers a wide range of auto parts, tools, and accessories, along with helpful store services such as free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. The store also resurfaces brake rotors and drums and provides a free Loaner Tool program for special tools, requiring a refundable deposit. Customers appreciate the friendly and knowledgeable staff, who are eager to assist with both product purchases and technical advice, creating a welcoming environment that feels like a small-town store. Many reviews highlight the excellent customer service, with employees going above and beyond—helping with car repairs, changing wipers, or tightening batteries. The staff is described as supportive, caring, and often bilingual, making it easier for diverse customers to get assistance. Despite occasional inventory mistakes, the staff makes efforts to find products at other locations and provide convenient solutions. Customers also mention the store’s fair return policies and the willingness of employees to troubleshoot issues. Overall, the store is praised for its community-like atmosphere, helpfulness, and dedication to customer satisfaction, making it a preferred choice for DIYers and car enthusiasts alike.
