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February 2023 by Jason H.
HORRIBLE customer service! The inconsideration from staff and management is mind boggling. This is the third time now that I have waited over an hour for grocery pick up. (Last time was 3 hours.... Yes, 3 HOURS!!). I arrived here at 7:15 PM, there are about five other cars waiting with me, not once have we seen someone come out. I came in and had to demand to speak with a manager, and it is now 8:20 PM. Now I'm told that they are closed and will not be bringing out any more orders. They literally just allowed all of us to sit out there with zero communication. Outrageous!They are horribly understaffed, and I understand how that is. My issue was not with them having longer times due to understaffing. My issue is that they still allow customers to arrive and wait for pick up and there is absolutely zero communication with them. First of all, Give your customers an accurate pick up time. If it's going to be five hours from now, didn't say that! Don't allow them to arrive at the store and then sit in their car for hours waiting on you. That is so rude and inconsiderate. The kids working here are absolutely clueless, and frankly rude as hell. This is my last time here. Unfortunately, I'm canceling my membership and will not be back.
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October 2022 by Tom Lonedog Lohner
Very clean. People are friendly
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June 2022 by Vanessa L Moore-Wricks
Store is clean, the associates are friendly, and the prices are fair.
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September 2021 by Mary-Libby Amoury
the best deals. the freshness. wide isle I'm in a wheelchair. nice employees(mostly). motorized cart when needed.
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March 2021 by Sandra S.
The free shipping for Plus members and the ability to place an order online for pickup has been great. My experiences inside the store, however, have left a lot to be desired. These employees OFTEN take the absolute bare minimum required when asked any sort of a question. Customer service and actually even pretending to care is a lost art here Was put over the top when I inquired about purchasing tires, much to the annoyance of the gentlemen working in the tire area. When he laughingly told me "it asking gonna happen today" belittling my existence for even making a request...I was done.
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February 2021 by Whitney B.
I prefer this Sam's Club when shopping. The location is convenient, but the parking can be a bit messy, as this is a busy location. The staff all wear masks and hand sanitizer stations are located at the entrance and various places throughout. The carts are all sprayed with what I assume is disinfectant when they are brought into the store entrance. Overall this location is your typical Sam's Club experience. The items I am always looking for are in stock and easy to get to. The store feels appropriately spaced out along the outside aisles, cold food items, and bakery. I'm not cramped trying to navigate those aisles with other customers. The only issue with cramped-ness is the center clothing section. There is only room for one cart to pass through and if another customer is stopped looking at things, it makes it difficult to pass by them. Other than that, my favorite areas are the outside aisles. I always stop by the bakery and it is always fully stocked causing me to always be tempted to purchase those items. The self check outs can get pretty packed. I avoid those areas and use Sam's Club check out via the app and breeze right past the check out lanes. I rarely encounter any staff and this is usually fine for me as I know exactly what I'm looking for and where it's located. I do recommend this location to those in the area!
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November 2020 by Michael J.
Typical Sams Club. No issues other than it doesn't carry bulk food items (cases) for restaurants such as fries, onion rings and other things that other stores carry. If someone from the company actually reads this... Sams club used to be for business, but it seems it keeps leaning more and more towards the general public. Would recommend trying to cater more to your business members.
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October 2020 by Relda Moses
the worker that found my card. he was so nice and caring. I don't know his name. but kudos to this worker
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September 2020 by David W.
This Sam's Club location is seriously the worst. No matter how busy they are, there are almost never more than 2 cashiers max checking out customers. They will instead send an army of employees to the front line to try to convince those waiting in line to use self-checkout or their Scan and Go app (hello, I'm not your employee). Just today, Labor Day (with Costco closed and the store packed), there were still only 2 cashiers. All the self-checkouts has line and the 2 lines that were staffed by cashiers were each backed up half the depth of the warehouse for hours while everyone's ice cream was melting in their carts.
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August 2020 by El T.
I ordered 5 cell phones online and picked them up at this store...will never ever use this store. Picked up phones got home and found that two of them were the wrong ones. No biggie, just another 20 min. road trip and whatever the wait time is. The wait time turned out to be an hour at which time i gave up and called samsclub.com which took another 20 min. before someone answered. The lady at the help desk was helpful in that she told me that she knew nothing about returning phones and would get the manager (Brandy) over to help. Brandy never had time to come over to help. Over the course of an hour Brandy could simply said that they couldn't help and that I needed to contact samsclub.com. All that info came from a fellow that got sent over to Brandy a few times and came back to say "they can't help me" So after 3 calls to samsclub.com; first guy transferred me to Motorola after 15 min. who said "why did he transfer you here?"; second guy just kind of vanished (disconnected I guess) and never called me back: however the lady I talked to spent the time to see what I needed to do to get it taken care of. Her response was for me to take the phones back to to the store and have them refund the whole sale. She said that the store was the one that had to do the refund and that if I had a problem to call samsclub.com while I was there. I got a different manager this time who tried the same approach, you have to go though samsclub.com. None of the phone people are here. I asked "What does the phone people have to do with it, I paid for these phones, there's no contract" He said "Let me see your receipt" (first time anyone asked that). He looked at it and told the lady at the service desk to give me a refund. This visit took 10 min. Had Brandy done her JOB as a manager I would have saved 2 trips and over 3 hours of frustration trying to fix that stores error. And after seeing the other reviews I see my error; I used this location. I think it's time to take our business account to someone else (Costco?).
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July 2020 by Katelyn Trickett
I've never been more dissatisfied with a company until today! I was injured by a broken trashcan in a Sam's Club bathroom. I was cut and bled all over the bathroom. All 3 store associates I went to weren't concerned, the SUPRRVISOR handed me a bandaid and said have a nice day. He wasn't concerned so I had to tell another employee that there was blood all over the bathroom. Well by 7pm, which was 4 hours later, it was still bleeding, had to go have it looked at for stitches an
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June 2020 by Jerry Marcotte
Will no longer buy from Sam's Club. Have to pay for the order before pickup. More than half the time they cancel part of the order. Too big of a hassle. And now they say I can't come into store for pickup. I need to download app to let them know I'm here and they will bring it out. Totally stupid. I was always going in to pick up something else. Not going to download an app to give you my business. Everything that Sam's does just makes Costco even happier for swinging more business to them. This business buyer went from $15000 to $25000 per month spent at Sam's several years ago to under a $1000. Costco will see over $10 million from us this year. And the most sad thing is that no one at Sam's even cares. That is their business model.
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January 2020 by Scott B.
Sams customer service is non existent.. We have been members for 15 years My wife went in today she was told our card expired 2 days ago they made her take everything off the register go to customer service buy a one day pass then told her she would be charged an extra 10% My wife told them to keep it. We will not renew at sams. Costco will get our business from now on.
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December 2019 by Express Deli M.
Very bad returns service. One person and over 16 people returning..some went back. Manager don't care said associate
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July 2019 by Shauntae A.
I come here for my bulk items for my family of five and I must save I can save a pretty penny by shopping in bulk. They have a great variety of household items. I also like there fresh food selection. I can keep fresh fruits and vegetables in my house at all times shopping like this. Sometimes you can find speciality items that are one time buys here's throughout the year. I use the self check out lanes and can get out quickly.
