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May 2025 by Twauno
Tiffany is by far the worst “collections agent” I dealt with in my life and they have terrible communications skills
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April 2025 by Miranda Barrett
Rudest people ever. Do not bank here or get an auto loan. Tiffany to be specific should not be in a job where customer service is involved.
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July 2024 by Angie Jackson
Sueley was not at all helpful. A very negative customer service experience. I ended up using another partner credit union who helped make a deposit in less than 2 minutes. Do better, IH, if you can. There's a big difference between bank employees who refuse to work, and those who help their customers.
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February 2024 by Timothy Delawder
The customer service totally sucks at this place,why have a phone # if no one ever answers,Ih credit union totally sucks,will probably end up closing our dealings with this place.
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March 2023 by tammy creekmore
Worst experience ever. They will lock your account when you are late and you cant pay or deposit money. Do not finance anything with them. They are horrible and the people are the rudest we have ever dealt with. We will be leaving them asap
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January 2023 by Jamie
former resident, visiting from out of town, used the atm from another credit union. pretty unprofessional receiving your money haphazardly. glad y'all aren't my primary bank. who gives dollar bills for a withdraw in the hundreds? ??? zero stars. odd a photo can't be attached
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January 2023 by Marie
former resident, visiting from out of town, used the atm from another credit union. pretty unprofessional receiving your money haphazardly. glad y'all aren't my primary bank. who gives dollar bills for a withdraw in the hundreds? 👎🏼🙄 zero stars. odd a photo can't be attached
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December 2022 by Scot J.
A truly helpful staff(Urbana branch). 5 Free ATM withdraws per mth I called w/ an inquiry on a Wednesday evening at about 8 pm and a live agent answered my inquiry! Online navigation is somewhat burdensome though.
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December 2022 by Shawn K
Charges $15 to make a payment which is downright predatory. The people who answer the phones have the customer service voice and skills of an angry root vegetable. App rarely lets you log in. This bank just seems like a revenue stream to the people that run it, not something they take pride in. Avoid at all costs.
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November 2022 by Scot J
A truly helpful staff(Urbana branch). 5 Free ATM withdraws per mth I called w/ an inquiry on a Wednesday evening at about 8 pm and a live agent answered my inquiry! Online navigation is somewhat burdensome though.
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November 2022 by Tricky Tweyton
Lack of customer service
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October 2022 by Samantha Roberts
DO NOT Finance your vehicle through these people!! They are nothing but a pain, rude and they lie!! They claim they call, text and email you when they don’t!! They take forever to take out your payment and it makes it seem like your payment is late or you just “didn’t pay” and they freeze your account and then don’t tell you and keep denying your other payments!! They will not work with you and if you try to call to just talk to them to figure things out they get nasty with you.
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August 2022 by Tiffany Arthur
Terrible they are the worst bank ever. They bully you if you have a loan through them if your a day late they freeze your account. Then they report false information to the credit bureau. No one will call you back. I’ve tried everything.
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August 2022 by Richie Van Bourgondien
Great experience with helpful staff!
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July 2022 by John Brown
Great service
