U-Haul Moving & Storage of Springfield offers storage units that are easy to access and kept clean, providing a positive first storage experience. Customers appreciate the friendly and helpful staff, especially noting the assistance of an assistant manager who is courteous, genuine, and dedicated to his job. The business is seen as improving over time, with recent praise for better service compared to the past. However, some issues remain, such as difficulty reaching the office by phone, with messages often going unanswered for long periods, making urgent matters inconvenient to resolve in person, especially for out-of-town customers. The lot near the storage entrance could benefit from more thorough sweeping, as screws and nails have been found on the ground. Service speed can be slow on Saturdays due to limited staff. Despite these minor concerns, customers find the staff helpful and the rental process straightforward, with some preferring the propane refill service over exchanges.
Needed a truck for some haulin an this dealer had me covered. The pickup was in good shape, strong motor an no issues on the trip. Folks there was helpful, explain everythin simple an got me rollin fast. Price was fair too, I’ll rent from them again when I need another truck.
July 2025
Everyone was extremely nice and helpful. Answered all of our questions. We will use them again.
July 2025
Alyssa was absolutely amazing, over the phone and in person. She quoted low prices and meant it alongside assisting us every step of the way, she was a delight to work with and we will be back for anything related to moving in the future!
