U-Haul Moving & Storage of Springfield offers storage units that are easy to access and kept clean, providing a positive first storage experience. Customers appreciate the friendly and helpful staff, especially noting the assistance of an assistant manager who is courteous, genuine, and dedicated to his job. The business is seen as improving over time, with recent praise for better service compared to the past. However, some issues remain, such as difficulty reaching the office by phone, with messages often going unanswered for long periods, making urgent matters inconvenient to resolve in person, especially for out-of-town customers. The lot near the storage entrance could benefit from more thorough sweeping, as screws and nails have been found on the ground. Service speed can be slow on Saturdays due to limited staff. Despite these minor concerns, customers find the staff helpful and the rental process straightforward, with some preferring the propane refill service over exchanges.
Very nice employees. Hard working, efficient, and friendly.
May 2026
I use them for storage space. Haven't had a problem but they keep raising the price on me and I've been a loyal customer for a few years now. I think they should give some type of loyalty program for people like me.
March 2026
Very busy with limited staff. Long wait time. But friendly staff and very helpful.
