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August 2023 by ZManET
Scheduled a storage unit and truck rental a week in advance and all was ready to go upon arrival. Friendly and helpful folks. Would rent truck again if needed. Storage unit easy access and clean. First storage experience and it went well.
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November 2022 by Amanda Fowler
This location is shady, they charged my credit card on fraudulent charges. The manager Liza Paretee Wood is extremely unprofessional, quite ghetto honestly, no business ethics, always late and doesn't return calls when you point out their fraudulent ways. Do not use this site they will scam you.
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August 2022 by Chris M
Very rude would not recommend
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July 2022 by KJB2
They can’t answer the phone, and call back is a complete WASTE of time. I spent well over an hour today trying to talk with someone to schedule installation. -I finally got a call back and it went straight to voicemail, -they asked me to call back.
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February 2022 by William Wilmoth
The manager watched him talk real bad to a couple in front of us then was extremely rude to us , don’t understand how you let somone like that work for you and on the other hand run your company ,
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November 2021 by Shaniqua C
I had the worse experience this morning the manager was very rude and nasty to me this morning throwing keys at me and just being down right nasty tried to charge me double till I said something than he go an attitude about that saying that I can give the rental back and that he don’t trust my kind because I correct Ed him for the way he was talking to me a women and tried to charge double. What does I don’t trust your kind mean (African American) I was totally disgusted by my experience and can’t believe the way that I was treated this morning I’m very upset with this company and disappointed I will never recommend this place to anybody me of color you will be treated wrong just cause the color of you skin and the sad part is my kids heard these insults!!!
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June 2021 by John M Clairmont
Made my rental appointment online the night before and they were ready to go when I arrived. It was a quick, simple process with no major difficulties. I returned the truck after hours using the web link they provided for that purpose. I had no problems here so I'd consider coming here again for rentals.
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June 2021 by Joshua Rehl
I had a appointment today at 1pm showed up at 1215 to have a hitch installed on my 2014 Dodge Grand Caravan waited 3 hours all to be told they broke one of the bolts and they can’t put my hitch on very bad business practice don’t ever go there
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May 2021 by Jon Francis
Dropped my van off at 8 am on 5/31 to have a hitch installed. Was told on Saturday morning to expect a 1 to 1 1/2 hour install time. When I hadn't heard anything back by 9:45, I had my wife drop me back off to save time so that I would be there as soon as it was done, instead of having to drive across town once I got the call. I needed to be in Auglaize county by 11, noon at the absolute latest, so saving as much time as possible was crucial.
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May 2021 by Jon F.
Comically understaffed, zero communication, management has no respect for their customers' time. Ordered a hitch for our van and was supposed to be called when it came in. I never got a call, so I stopped in to inquire about it. Turns out it was there after all, and they had me down for an 8 am appointment on 5/31. I was told it would take 60-90 minutes. Actually, it was more like 300 minutes. Dropped it off at 8 am, returned just before 10 am since two hours had passed and I hadn't gotten a call, finally got to drive it back home at 1 pm in the afternoon. 5 hours, and all because the entire building: the retail store, the propane station, the van, truck, and trailer rental, and the installation shop were all staffed by a single person. A single person. No offer to reschedule, no general manager running in to fill a labor shortfall, no realization that they don't have enough labor to meet the demands for the day and just deciding the best course is to close. Nothing. Just a conscious choice to waste my time, screw up my entire day's schedule, and provide not just me but everyone else that walked in with sub-par customer service.
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May 2021 by William Diaz
The general manager Alex, was very professional very courteous Kama and ferry knowledgeable. Anytime I ran into a logistical issue on my side he would provide a solution. If I memory need Au haul and I'm in town I will definitely use this location.
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April 2021 by lisa krupp
My boyfriend rented a truck for 2 days and it was so dirty inside, candy wrappers, animal hair and it smelled like smoke. I rent a Penske truck about every week for work and they are clean. U-haul needs to step it up.
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March 2021 by Arlos Priddy
They were nice speaking, but my 9:00 appointment that they told me would take 30-45 minutes took 2hrs and 30 minutes. When I came up to ask them if it was ready after 45 minutes they said they hadn’t even touched it yet. All it was for was a wiring installation on an SUV. I’ll just do it myself next time rather than sit in their waiting area for the most part of a Saturday.
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November 2020 by Brad Berg
2.5 Stars.Made a reservation over the phone, then spent 39 minutes at the location while what's his name figures out the computer and you repeat everything you believe that you already accomplished on the phone.Vehicles are filthy, so take Lysol, Clorox, something. Your welcome.
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October 2020 by Springfield Phoenix
I use these guys every time I have to move stuff. They are professional and do not overcharge unnecessarily like some rental companies.The trucks are easy and fun to drive (automatic transmission) and if you simply return the truck the way you got it; you avoid extra charges.I usually sweep out the back, re-fold & stuff the cover blankets, and get the gas back up to where it was when I rented it.
