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April 2023 by E S.
Gwen and Sara helped me today find everything I could need and were really knowledgeable about their products. I wanted to die my hair another color and they showed me a brand that was vegan and cruelty free. Very organized store too!!
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July 2022 by Marjie Billock
I’m outside the store. It’s Monday at 10:44 am. The lights are on, the door is locked and no one is answering the phone.
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June 2022 by Britt
I give it 3 stars because more than half of their hair swatches were missing , making it impossible to know the color of the box. However, an employee, named Tia was so enthusiastic and helpful. She was such a breath of fresh air. Had I not looked the way I did, I would have tried to recruit her. She was positive , she was upbeat. The second she walked into the door (as she was just walking in to start her shift) , customers came in and she took no time to get situated , she immediately offered her help.
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December 2021 by Mike Sharpless
Staff here is amazing. I have a son who likes to have crazy hair colors and Olivia taught me all about washable hair colors my son can use on the weekends and rinse out before school each week. It was a very welcoming environment for a father and son who walked into a beauty store.
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October 2021 by Britt R.
I give it 3 stars because more than half of their hair swatches were missing , making it impossible to know the color of the box. However, an employee (I can not remember her name) was so enthusiastic and helpful. She was such a breath of fresh air. Had I not looked the way I did, I would have tried to recruit her. She was positive , she was upbeat. The second she walked into the door, customers came in and she took no time to get situated , she immediately offered her help. Short short hair , red at the time and I think her name started with an A. I will update if I remember
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October 2021 by Phillis Steinbach
Well stocked, pleasant employee.
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July 2021 by Cynthia Conn
Very clean and very helpful.
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June 2021 by Kat
Olivia is the literal best! I am growing out my hair to be long for the first time since 7th grade... now I'm 30 and a little lost. Sometimes interacting with associates can give me anxiety, especially when it's about my hair. It is naturally dry, curly, and also processed for fun colors. I told her the texture and breakage issues I was having with my hair & she personally picked out products to help me based on her own experiences with them. She is funny, knowledgeable, and demonstrates great customer service! I am a nomad when it comes to Sally locations, I shop locations based on stock availability, but I will make the drive to see Olivia if I want to make a hair change and need advice. She knows what she is doing & clearly cares about her work! Thank you again, my hair feels great!
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June 2021 by Linda Alicea
Olivia and staff are always nice and friendly! Clean store with lots of product in stock! It’s nice to see employees care about their job and customers.
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April 2021 by Kerra R
I was in the store shopping a month ago when Julie had her incident. The manager did not short change her, and frankly was very sweet. When Julie tried to damage property and became irate she was asked to leave. This team is always helpful and make sure you get the right products. It’s a shame one customer can ruin such a sweet girl’s reputation. This is the only Sally’s I shop at because of the staff.
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April 2021 by Julia Haas
Manager unprofessional and rude. She made a mistake and short-changed me. Rather than listen to me she started screaming at me and ordered me out of the store. After I called corporate it was acknowledged she was in the wrong. I will never go back there. Doesn’t seem like they vet their employees, especially those in management.
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April 2021 by Halie Palmentera
I went to the Sally Beauty in Stow in hopes to get pink direct dye out of my hair. Olivia pointed me in the right direction to everything I needed! She even recommended some great aftercare products and tips. I truly appreciated her. My hair turned out perfect!
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March 2021 by Julia H.
Manager short-changed me. I tried showing receipt and she lost control, screaming and ordering me out of store. I had to make numerous calls to corporate office to get my money. Corporate acknowledged I was right - she did short-change me - and sent gift card with what I was owed. I feel any business that keeps an employee who cannot control her anger in a professional manner, especially when the employee is in the wrong, needs to sit back and re-evaluate their hiring practices. Did I mention said employee was the manager?
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January 2021 by Mary Ellen G.
Wow been shopping Sally's for 30 years. No More! They Will not provide a bag for purchases. ONLY IF YOU WOULD LIKE TO BUY A BAG. I was buying six brushes and combs. Unless I gave more $, no bag to carry them out. There is no sign on door letting you know there has been a change in policy. The rude orange-headed girl said this is a cuyahoga county policy. I told her we are in SUMMIT county. She was very dismissive and informed me I could call whoever I like she didn't really care.
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January 2021 by julia mckeighen
The two girls who helped me today were very nice and knowledgeable. I didn’t catch any names but the girl with with blue/pink hair helped me a lot with picking out product. She didn’t try to oversell or undersell she just gave me facts and recommendations which I greatly appreciated. The other girl who I think was a supervisor made sure I was being helped and signed me up for a membership. It’s hard to find retail workers who don’t absolutely seem miserable this time a year (not that I blame them) but these ladies were very helpful and nice. Thanks again!
