Verizon's Streetsboro store offers a range of mobile, 5G home internet, and business services, with the convenience of online ordering and appointment scheduling. Customers have praised the exceptional customer service, highlighting specific associates who went above and beyond to assist them. One reviewer shared a positive experience where an associate completed a phone replacement and data transfer in just 40 minutes, even considering the customer's time constraints. Another customer expressed gratitude for an associate who dedicated extra hours to ensure a smooth transition to Verizon services. However, not all experiences have been positive. Some customers reported receiving incorrect information and felt pressured during sales interactions. Additionally, issues arose regarding warranty services, as one customer was disappointed that a screen replacement was not covered without insurance. Overall, while many appreciate the helpful staff and efficient service, there are concerns about inconsistent information and warranty policies. Customers are encouraged to be cautious and ensure they understand the information provided during their visits.
I cannot say enough good words about Chad! Very educated and kind… Had patience and explained everything in detail! VERIZON is lucky to have him as an employee!
December 2023
Samantha is a fantastic representative. Very friendly, helpful, and knowledgeable! Thank You.
February 2023
Switching over from a previous account to a new one. Adding 2 new lines, adding an existing line, and loading everything from an old phone to a new one.All accomplished perfectly by Lark, who spent his time while working to present everything in an easy to talk to friendly manner.
