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January 2024 by Caleb Miller
I worked at verizon for 4 years and when someone asked for a sim card we gave it to them and didn't ask questions because you literally cant do anything with it but after verifying my identity and saying my parents were at work and can't be called without my consent called my mom. Then told me I can't get a sim card anyways. Way to make things difficult and delay me into getting my phone running again
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December 2023 by Allen
Samantha is a fantastic representative. Very friendly, helpful, and knowledgeable! Thank You.
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October 2023 by Makenzie Meadows
I had an exceptional experience at this particular location, thanks to the outstanding service provided by Shekinah. I have rarely encountered an associate who exhibited such a remarkable level of kindness and patience.We encountered significant challenges while transitioning our services to Verizon, and Keeks demonstrated an exceptional commitment to assisting us in every conceivable manner. Notably, she went above and beyond by dedicating an additional two hours beyond the store's regular closing time to ensure that we were completely set up and comfortable with our new services.I cannot emphasize enough the overwhelmingly positive nature of this experience, particularly due to the exceptional service rendered by Keeks. I sincerely hope that anyone who visits this store in the future has the privilege of being assisted by her.
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July 2023 by Brandon Fisher (Brandon Fisher)
We have been going to this store for quite some time. Sometimes it’s fine but other times you really have to be careful on the information your being given. If it doesn’t feel right it’s not.Also be careful who you deal with, in November last year my wife was upgrading her phone. While I was on a business call the sales lady cut off my line. She didn’t understand nor care. I believe it was the same lady we dealt with last week when we given incorrect information and she was very pushy about making the sale. From now on I will just call customer service it’s much better.
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April 2023 by Shannon Frye
Even though my phone is still under Warranty, They couldn't replace my broken screen!! Told me that because I don't have insurance on my phone they can't do it but was given info on places I could go have it repaired but I have to pay for it. I think they should have just replaced it, I was given the option to buy a new phone out of pocket. For such a Big Corporation I think replacing the screen should be a free service from them. ?
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March 2023 by Shannon “Boobs Magee” Frye
Even though my phone is still under Warranty, They couldn't replace my broken screen!! Told me that because I don't have insurance on my phone they can't do it but was given info on places I could go have it repaired but I have to pay for it. I think they should have just replaced it, I was given the option to buy a new phone out of pocket. For such a Big Corporation I think replacing the screen should be a free service from them. ?
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February 2023 by Keith Tanner
Verizon stores are pretty useless these days associates do nothing but hand you their phone you do all the work. They basically get paid for you doing their jobs. I won't go to one ever again. 20 years ago you went to their stores picked out the phone you wanted they set it up for you and you were on your way. Now you do it all yourself. The associates are very hands off and not very helpful.
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February 2023 by Sehnsucht Adventures (Sehnsucht_Adventures)
Switching over from a previous account to a new one. Adding 2 new lines, adding an existing line, and loading everything from an old phone to a new one.All accomplished perfectly by Lark, who spent his time while working to present everything in an easy to talk to friendly manner.
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February 2023 by bfd7814 x
Verizon stores are pretty useless these days associates do nothing but hand you their phone you do all the work. They basically get paid for you doing their jobs. I won't go to one ever again. 20 years ago you went to their stores picked out the phone you wanted they set it up for you and you were on your way. Now you do it all yourself. The associates are very hands off and not very helpful.
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February 2023 by Last Command (Sehnsucht_Adventures)
Switching over from a previous account to a new one. Adding 2 new lines, adding an existing line, and loading everything from an old phone to a new one.All accomplished perfectly by Lark, who spent his time while working to present everything in an easy to talk to friendly manner.
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November 2022 by Douglas Hicks
Service was shaky at best, young lady should receive more training so she doesn't fail
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October 2022 by M___ B
????? Sam and the crew here are outstanding!!! This evacuation was made less stressful and I won't forget it. Thank you. Highly recommended.
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October 2022 by Jacob Hart
The sales rep (Shakinah) was great! She was patient, kind, and helpful. She'd easily get 5 stars; however, the rest of the experience was poor. Manager wasn't great, I got the "they won't let us line," thereby completely absolving himself and his authority. Even if this was true, I would've appreciated him taking more ownership than the standard point at the invisble people from the company line. Further, I was disappointed in the accessory selection. It just felt lackluster for my phone, and didn't have any accessories for my new, what I thought to be flagship, tablet. Therefore, the visit wasn't a great help for me.
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September 2022 by Tyler Clark
Terrible customer service from both ends, told me to change to AT&T in the store in person, felt very disrespected after being a customer of Verizon for 19 years and 3 months. Wish we could resolve the issue but offered no help what so ever other than telling me to switch to AT&T. Might be good advice from a Verizon employee themselves.
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September 2022 by Jenn S
Liz was awesome to work with for getting two new phones and upgrading our plan. She was super knowledgeable about the products and took the time to listen to what we were looking for. I highly recommend this store!