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February 2024 by dilafruz Samadova
I usually don’t write negative reviews, but I couldn’t wait to address my experience with JCPenney in Strongsville, Ohio. I understand we all have bad days, but when choosing to work in resale, you have to be professional, NO MATTER WHAT. I witnessed a lady at the checkout being extremely rude to a customer (discrimination issue). I wish I recorded the entire thing. I wanted to find the manager and address it, but my child was getting fussy, and I cut my visit short. Now, I understand why people shop online. Plus, I wanted to buy jewelry, and the girl was not helpful at all!!! I would have bought some if she had been kind and welcoming, but I purchased instead from Zales. If you are unhappy with your job or life, make a change, and DO NOT TAKE IT FROM OTHERS!
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February 2024 by Joseph Swartz
Found what I wanted, then waited long aser than usual to check out.
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February 2024 by Tamas Maksza
JCP is a great store....sadly the company is being destroyed by Amazon...like so many others.
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January 2024 by KG Thomas
I ordered online and picked it up in store. It was quick and easy. This location had a lot of merchandise. I passed some really nice dresses.
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January 2024 by Mrs. Merc
Great deals on clearance
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January 2024 by Lora Green
I found some really good sales. Employees were very helpful.
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January 2024 by Doran S
Ordered a hard to find item online. Was ready for pick up immediately. Checkout was 5 minutes tops. ❤
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January 2024 by MICHAEL JEFFRIES
Still outside of my spending habits. There are some things, but the majority is too high for me to shop
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January 2024 by Melissa Scott
My family and I took our Christmas pictures at this location on 12/17/23 and I have to say I was very disappointed in the customer service and experience we had. I originally called to alert them we may be running 5 mins behind and was told if I was more than 10 mins late my appointment would need to be rescheduled. I assured them we would only be 5 mins and couldn’t reschedule being that we were already dressed for our appointment. We made it to the appointment 5 mins after 3pm and was not immediately sat for our appointment, there were 3 or 4 other families ahead of us. This should’ve been mentioned on the call when I called and said I would be a little behind. The receptionist at the desk was obviously very flustered and agitated as he did not greet me when I came in just simply said what’s your name and said they’ll call you when they’re ready. When it was finally our turn to take the pictures it probably took 10-15mins if that to take these pictures and literally every shot the photographer took was “good” as she kept saying. No pose was corrected, no direction was given on how to readjust ourselves or anything. She wasn’t smiling while taking our photos or engaging with the kids to make them feel more comfortable, So of course when we see certain shots at the end they were awkward poses that we couldn’t purchase. When reviewing the pictures it was with the same representative who checked us in and given no ideas of packages to possibly purchase. When asking him if he could show me examples of canvas sizes he simply said I don’t know. Why have someone doing this if they don’t know sizing and package deals. I basically had to beg him to ask another associate to show me the size of the canvas I wanted to purchase so I wouldn’t do so blindly. I was then told there is a 15 dollar charge per person in the photo which I wasn’t aware of prior to getting to the appointment. It was either pay 75 extra dollars for this fee or be forced to purchase their 40 dollars membership. I understand around the holiday seasons it can get very hectic and busy but this does not justify rude customer service. Maybe in the future JCP should not over book appointments and ensure there’s a knowledgeable representative at the front desk who actually wants to be there. As where as a photographer who cares about the pictures their taking. I will not be returning to this location in the future.
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January 2024 by Mary Vaughan
Nice place to shop.
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January 2024 by Ann Manocchio
Not enough cashier's
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January 2024 by Steven Dummitt
Good selection of quality home products.
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January 2024 by Angel Buxeda
Lots of variety at a good price
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January 2024 by Elizabeth Burkhalter
Great sale. Plus an extra bonus which took my total down to half. Completed the rest of my Christmas list.
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January 2024 by Arthur Swanson
Great sales staff and knowledgeable professionals that greet you with respect