Kohl's is a large store that carries favorite brands in fashion, footwear, beauty, and home decor. It offers sales, Kohl's Cash, and a mobile app for shopping. The store has implemented a new self-checkout system, though some customers prefer assistance from the employees, who are described as beyond kind, knowledgeable, friendly, and good. The store itself is neat and items are easy to find, a positive turnaround from a previously messy state. Facilities include nice bathrooms and decent parking. However, some recent feedback notes disappointment with sales and coupon limitations, with a perception that materials seem cheaper. The company emphasizes hassle-free returns, free store pickup, and community giving through Kohl's Cares.
