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February 2025 by Jihad Smidi
Absolutely terrible experience at this Fifth Third Bank branch. The customer service sucks— and I mean really, really sucks. The supervisor was beyond unhelpful, completely unwilling to assist, and made what should have been a simple process a nightmare. We provided all the necessary documents they asked for, yet they still gave us a hard time for no reason. Instead of trying to resolve the issue, they just made things more difficult. If this is how they treat potential customers, I can’t imagine how they treat existing ones. Avoid this branch at all costs!
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May 2024 by Brandon Bell
This branch is a absolute joke they would barely make eye contact with me or my fiance, they would whisper to each other instead of talking to us...absolutely no customer service both lady's working the front counter had attitude and looked down on us as if they were better than we were. Even the management was useless they refused to cash a fifth third check with our names on it even with us both being there and having our ID's ive never in my life seen a more disrespectful bank with the most pretentious group of people if you like a smooth and efficient bank experience with polite and helpful bank tellers tgis is absolute the last branch you should visit
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September 2023 by Hair Chiasso!
We love 5/3 they have always done us right!
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August 2023 by Michael Dempsey
Worst bank in NW Ohio. They screw up constantly and say they can't fix it. They are an absolute nightmare to deal with. Had me running between two branches because each branch said the other would help. I will never give them business again!
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June 2023 by We MUST change our ways for GODS WAYS Romans 6
NEVER NEVER USE THIS BANK!!! THIS BANK IS AWFUL AND I TRULY HOPE THEY ARE THE NEXT ONES TO GO UNDER! I AM SICK OF THEM LYING ABOUT THE 24 HOUR FEES AND THEIR APP OR ONLINE BANKING DOES NOT SHOW WHAT YOUR ACCOUNT SHOWS! I HAVE BEEN WITH FIFTH THIRD SINCE 2015 AND I UNDERSTAND IN THE PAST I HAVE USED THEM TO OVERDRAFT AND HAVE HAD NO PROBLEMS PAYING WHEN I HAD TO PAY, BUT NOW ITS UNCALLED FOR AND BECAUSE OF THE "24" HOURS MANY PEOPLE ARE TAKING ADVANTAGE OF THIS, HOWEVER ITS ALL LIES!! LIKE LIES!! SICK OF THEM TAKING MY MONEY AND THEY WILL RESPOND WITH THEY ARE NOT BUT I KNOW WHAT MY ACCOUNT SAID LAST NIGHT AND WHAT I HAVE BEEN TOLD IN THE PAST, LIES, LIE , LIES!!
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February 2023 by Lucette
Worst bank ever
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October 2022 by eric gauer
This bank is an absolute joke. Corey Taylor was going to help me with an equity line and he will not respond to any emails or phone calls. Corey just keeps sending me documents to sign with no explanation. I’ve left several voicemails and emails with no response. I’ve called the branch 30 times in the last 2 weeks and no one ever answers. If you want an equity line of credit look elsewhere because they are completely clueless at this branch.
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September 2022 by Laura Tellez
Best costumer service bank ever! Rena is always amazing! They care about their costumers.
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September 2022 by Marlene DeCosse
I could not contact a human
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August 2022 by Lucette Jones
Worst bank ever
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March 2021 by David Schmier
We bank here for our business. The tellers have all been exceptional. They are always helpful and accommodating. They don't judge me when I have a rough day and can't do math. Through covid, they have been great providing the same customer service even through the drive thru. Which face it, most of the time its because I am lazy and I just use covid as an excuse to not get out of the car. :)
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July 2019 by Shad Powell
Every now and then, this is a five star bank. More often than not, though, long waits, slow tellers, and staffing issues.
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July 2018 by Thomas Eckel
If you want customer service, this is not the branch you go to! Fifth Third customer service in general is starting to suck! Time to find a new bank!
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January 2018 by Irene Czerniawski
Very friendly Bank. The drive-thru everybody is polite when you drive through. They call you by your name once they know who you are. I had no problem with this branch.
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October 2017 by Sheri LaFontaine
This branch is such a blessing to our business. Renae goes above and beyond to help you.
