Best Buy is a quintessential brick and mortar place to look at products before buying, with a convenient option for picking up purchases in-store the same day. The customer service has skyrocketed in recent years, with legitimately helpful people and genuine smiles, though some staff can be too pushy to make sales. The selection is better than other department stores, but items in the store can be scattered and not organized under their tags, making them challenging to find. Online inventory is not exact, which can necessitate several trips. At times, it can take a while to get help, and some employees may be unhelpful, while others are very helpful. There have been instances where the store was curbside pickup only, requiring online purchase and sometimes a longer wait, though the delivery staff were very nice. Warranty issues on items like phones can also be a point of frustration for customers.
Some staff to pushy to make sales . Didt care for attitude or sales tactics with a couple of employees. Came in for piticuar purchase. Online is not exact on what u can go buy in store thus part of the reason for several trips in .
March 2025
Took a while to get someone to help but the one guy that did help was helping others and then did help while others were doing nothing or hiding. Wish I could remember his name for a shot out but he was really helpful getting our TV. He had glasses.
March 2025
Wanted to purchase a lab top...didn't get any help do needless to say...left empty handed!
