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February 2024 by Alan S.
Took my car to have a remote starter put in. They cancelled 1st appointment in January and pushed it back to Feb by by
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February 2024 by Amber S.
When I found the item I wanted, Rossi came an helped me from there. Very polite an courteous.
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February 2024 by Pam Dawson
Went to the Geek Squad desk. They set me up with an appt to bring in my tower. But they wanted to charge me a membership fee but never mentioned the charge.
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February 2024 by Beverly Monahan
The guys, Rossi and his co- worker, were amazingly helpful. I purchased 2 TVs.
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February 2024 by Michael DeLong
Easy pickup of my online order. Very smooth and efficient
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February 2024 by Eric Parraz
Great service in a world where AI rules. Excellent all around.
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February 2024 by Deborah L Ross
I have gotten many things here in store and online shopping. I just purchased my 1st laptop and I'm very pleased delivery was on time. The staff is very professional, if one doesn't know they will find someone that can help you.
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January 2024 by China Whyte
I had the most ridiculous experience at this Best Buy location. I’m not sure why their customer experience manager decided treat a basic interaction as an opportunity to try and personally attack customers but I would recommend a very close look at the behaviors and interactions of the staff at this location. Nearly every employee I encountered was rude or dismissive of customers. This wasn’t limited to my interaction. The unprofessionalism ran rampart during my visit. Everything from customer service to the condition of the facility appears to have gone drastically down hill. Not the experience I would ever expect from Best Buy, but they have lost a customer.
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January 2024 by Google User
I made an over the phone purchase and picked up at an other BestBuy Location. The other location provided me the wrong item and I didn't know until I went to have the item installed. I went to return at this location and was immediately met with horrible customer service. Apparently, the return policy is 15 days at Best Buy, but I was not informed when I made the purchase, nor did my receipt list this information. Instead there was vague information about the holiday return policy, that seemed to apply to "activatable" products, etc. I asked to speak with a manager, who tried to explain this, but was rather rude and incredulous about the whole interaction. She provided me with a store credit (which is not what I was interested in) and when I tried to share some feedback on the policy as well as my experience receiving the wrong item and no information about the 15 day return policy (although she had asserted that I was aware of the policy via the receipt that in fact did not contain the 15-day policy), her responses were "well the vast majority of our customers think it makes sense/understand", "I don't know what you want me to do", "This is why I don't like to make exception returns", etc. Just generally dismissive, argumentative, unprofessional, and went on to make statements to try and take shots at me that were truly unnecessary and unacceptable from a "manager" or anyone at any time. Her attitude was horrendous and Best Buy should be ashamed. I'm not sure why this decline in customer service and professionalism seems to be so widely accepted, but I will not be returning to Best Buy. It's just as easy to order from Amazon or another vendor with a standard, clear 30-day return policy and BASIC customer service skills.
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January 2024 by Juli Carpenter
Inventory was very very low
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January 2024 by Joseph Wyble
It is a great place for most of your electronics needs. Good sales, and lots of great items. And the staff are good at attending to your needs. I will be shopping there for my needs.
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January 2024 by HA Mohs
Assistant wasn’t helpful
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January 2024 by Barbaralily
Very helpful with electronics and gaming system equipment.. playstation
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January 2024 by maggie harris
Terrible customer service. Unless you know exactly what you need and have no questions at all, don’t go here.
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January 2024 by Rick Brink
Everything that the store used to be is gone. Still a good store, but I guess technology changes and so do the places that sell it.
