Best Buy is a quintessential brick and mortar place to look at products before buying, with a convenient option for picking up purchases in-store the same day. The customer service has skyrocketed in recent years, with legitimately helpful people and genuine smiles, though some staff can be too pushy to make sales. The selection is better than other department stores, but items in the store can be scattered and not organized under their tags, making them challenging to find. Online inventory is not exact, which can necessitate several trips. At times, it can take a while to get help, and some employees may be unhelpful, while others are very helpful. There have been instances where the store was curbside pickup only, requiring online purchase and sometimes a longer wait, though the delivery staff were very nice. Warranty issues on items like phones can also be a point of frustration for customers.
You're losing two stars because there's no way to talk to somebody at the store. I drove over an hour only to find out that your account was off Verizon employee could have just told me
August 2026
I purchased a defective Samsung microwave, but returning it and buying an LG was easy. They were professional and friendly.
August 2026
Came here for a new computer mouse and gaming headset. Staff were friendly and helpful with helping me find what I wanted.
