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December 2023 by Melissa Bailey
If I had a choice to change pharmacies I would. But unfortunately I can not. On 3 diff occasions my script was not refilled with the auto refill. But that's not the main problem. The main problem is the customer service. When I go to the drive thru with only 4 cars in it shouldn't take 15 minutes per car.. And if I go inside the cashier's have no sense of urgency. . I come to the Toledo store on monroe and Douglas because it was 24 hours but after COVID it's only open until11pm. I work nights. So when I have very little time to sleep work 12 hour nights, I don't have the time nor patience to deal with this on a monthly basis. I must have to change to the pharmacy inside the Target store which isn't close to me. Very frustrating, Melissa Bailey
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December 2023 by Bill
Clearly no one at CVS corporate cares about these reviews. My review has very little to do with the store itself, just customer service from the pharmacy to the corporate line. Everyone plays hit potato and not a damn thing gets accomplished. Awful customer service.
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November 2023 by Jamieson Williams
The worst service ever, everyone from the Tech to the Pharmacist walking around with no sense of urgency constantly having side conversations. Drive to is always backed up there's never been a time I walked in and haven't seen someone just sitting on their phone. When you complain you are made to be in wrong because you're not in a happy enough mood to say goodbye before you hang up. That according to the lady I spoke with about them not feeling a prescription nor informing that I would need to wait.Secondly they put back a drug athat wasn't available until the 3rd of November, I attempted picked the drug up on the 13th of November. CVS policy is to hold a drug for 14 days. Because no one there seems to care about their job I'm sure they don't care about their 2.0 star rating.
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November 2023 by Larry Fields
I am done with CVS. Your website sucks! ! ! ! The autorefil doesn't always work. You do not notify me of when things are ready to be picked up. I have been lied to before. Told I could pick up an Rx in 1 hour, show up two hours later then to be told that they cannot fill it.Their hours also suck. Why do they close for lunch, is that not the best time for a customer to come pick up an Rx. They use to be 24hours, now they are closing earlier and earlier.I am moving to mail order.
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November 2023 by Barbara Smith
This has been the most ridiculous experience ever. The pharmacy for whatever reason billed scripts to worker’s compensation instead of my insurance on file and of course months later they were denied go figure. Now I’m being told I have to do all this foot work because of an incompetent employee adding incorrect billing information to my file. The store itself is stating they are unable to rebill because over 30 days. Well this is a CVS mistake not mine but I’m being threatened that this matter will be sent to collections by a 3rd party company called HealthLift. You call the corporate number to only be told call the store or workers comp. It’s not workers comp fault. I’m furious at this point. Let’s not get into all the other issues I’ve had with this pharmacy. I didn’t know each time you ice up a script you should ask where it was billed to when it should only be billed to your insurance.
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November 2023 by Pamella Oxner
Always a 45 minute wait. If you call your on hold 45 minutes. if you pre order and use the drive thru, 45 minutes. if you bring in a new script, 45 minutes. I wish I could go anywhere else!! I cant wait to change insurance plans.
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October 2023 by Angela D.
NEEDS ZERO STARS FIND SOMEWHERE ELSE TO GO THE PHARMACY IS BEYOND TERRIBLE!!!! they don't answer the phone, phone rang for 40mins and STILL no answer. Prescription was in process all day long, 2wks postop and had to go up there just to get it filled, told her I was waiting for it went to get food and they were closed when I got back....I had no clue they started closing at 8. whoever was back there insisted she told me they did which she did not she definitely had me confused with someone else but that didn't stop her from getting smart and not here I am in SERIOUS PAIN.
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October 2023 by T C
I love CVS' store...always clean, always have what I need! But the pharmacy........good grief! There's always a million of them back there, yet you're in line for what feels like a century and calling them is a literal joke. Either the automated message hangs up on you, or you're on hold for close to an hour! And they always seem so upset back there...like we (the customer) are bothering them? About to make the switch, because I cannot take this anymore......
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October 2023 by Kelly Mack
I used to like this pharmacy because the staff were professional and I could shop for Maybelline and NYX while I waited but the customer service has declined. It does not matter what time of day you call, this pharmacy does not answer the phone. This pharmacy also has a high turnover. I went in last week to pick up my mother’s prescription and overheard two of the techs complaining about the amount of people coming to pick up Covid test?. How about you just give them what they came for and stop talking so the line can move.
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October 2023 by CHRISTIAN FOLGER
Tried to get ahold of someone in Pharmacy and was “on hold” for over 40 minutes and finally hung up. This happens ALL the time!! I know everyone is short staffed however patient medication questions and unwillingness to answer the phone are problematic! If I could have given half a star I would have ??
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October 2023 by James Hill
Short staffed perhaps? Takes hours in line to get meds. It's just as bad going in as the drive thru.
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September 2023 by Tracey Davis
The wait time for scripts makes you regret the trip before it’s made. If you have multiple scripts, I promise unless you wait it out, you will need to make 3 attempts in a week to get them all at once. I’ve been waiting a week for a script they did not have. There has been ZERO follow up with me and I’m still in need of the meds. I now have to invest at least 45 min of my life today to try to get the meds my doctor prescribed to me last week Who has time for this continuously?
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September 2023 by Tisha Lawson
Stopped in to purchase some nail products that several other stores including Sally's did not have in stock. Awesome
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June 2023 by Anonymous
Just left this place empty handed because I refused to spend my entire day waiting for them to fill an urgent prescription I got expedited. Was told a 10-15 minute wait but ended up waiting over an hour because I desperately needed the prescription just to end up leaving. Good thing it wasn’t life or death. I would never come here again.
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April 2023 by A. K.
Excessive sale labels partially covering products make the shopping experience worse.
