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“Love this lab for blood work. I get drawn on the average of every 6 weeks.. sometimes more with 3 different Dr's asking. This is the only place where I get one poke. Many other places it'd two or three. I quit going anywhere else over a year ago and I couldn't be more pleased”
“This is by far THE BEST lab in the area. I drove from Grand Rapids by review alone. The receptionist is the kindest and sweetest person I have ever met. Shes thorough and made sure all my information was correct. Made incredible conversation and helped make me feel at ease. The gentleman that did the blood draw....thank you sir. For someone that is absolutely TERRIFIED of getting blood drawn, you were absolute perfection. Thank you for making me feel safe and at ease through it all. The whole process was quick and easy. Thank you both for all that you do! Ill never go anywhere else!!”
“I've had blood drawn a lot and the phlebotomist here was the absolute best! She is very very good and I waited only a couple minutes ! I will be going here everytime I need blood drawn.”
“Came down to get my labs done after an appointment. Signed the sheet and pressed the button. Maybe 2 minutes later I was called back to do my labs. They gathered the needed information, drew the labs and sent me on my way. Took maybe 10 minutes tops. Very sweet lady. I forgot my water bottle and she actually ran out of the building to bring it back to me (pretty cold weather). As someone who gets very nervous around needles, this experience was great, and my lab tech just made it better.”
“We have worked with LexaMed on many cleanroom projects. They always take care of the client's best interest. They have an extensive knowledge base and work to facilitate long term relationships.”
“Great experience this morning! Kind, friendly staff. Gentle with my veins. I was nervous because hospital blood work had caused a big hematoma, but this woman was much more skilled! Checked-in and seen promptly.”
“Went in this morning for some labs. Was about 5 minutes early. Was taken right back after checking in and Jillian was super efficient! I didn’t even feel the poke and in a blink she had all viles filled and was putting gauze and tape on!”
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“I cannot recommend the team at this ProMedica Laboratories site highly enough! If you are looking for medical professionals who are not only efficient but genuinely have your back, this is the place to go.
I first visited a week ago for blood work, and I was blown away by their attention to detail. Instead of just rushing me through the process, the staff caught a crucial scheduling error regarding my insurance. They noticed that one specific test wouldn't be approved for another week.
Rather than letting me proceed which would have resulted in a denied claim and an unnecessary out-of-pocket expense, they took the time to explain the situation. They saved me a significant amount of money and the headache of a billing dispute by advising me to wait just a few days.
I returned today to complete the labs, and I was thrilled to see the same two individuals working. They were incredibly kind and professional. I was in and out in a matter of minutes the blood draw was quick and painless, they turn what is usually a clinical, stressful chore into a pleasant experience.
It is rare to find healthcare staff who balance high-level efficiency with such proactive care for a patient’s wallet and well-being. These two individuals are absolute assets to ProMedica. 10/10—amazing service!”