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March 2024 by cammie evans
I was there trying to get the truck for over an hour. I finally got keys to a truck and it was the wrong key. I had to wait while she serviced 5 people just to give me a different truck. Upon returning the truck my card was charged $200 and she couldn’t tell me why. It was a terrible experience. I’ve never had a bad experience with Haul but then again I’ve never rented from that location before and I never will again. 0 stars from me.
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March 2024 by Kalais Stevens
If I could give ZERO stars I would!! They will find EVERY SINGLE WAY to SCREW you they can!! DO NOT DO IT!!
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December 2023 by gabby hinton
Sooooooo unprofessional MR. MARK J was so rude, disrespectful, body language, eye rolling, head bobbing smart mouth all for a truck rental and when I asked why are you upset she told me I don't have time for this...... this is terrible poor customer service at its finest. Trying to argue about policy and not following policy sir I didn't show a utility bill or a lease but you are about policy the whole reason or your distasteful attitude came out anyway....so sorry but not sorry to say this is a sassy clerk that needs an attitude adjustment where is corporate when you need them
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December 2023 by Amber Johnson
The team at U-Haul made it incredibly easy for me to set up a reservation, guiding me through the process and ensuring that I selected the perfect truck size for my needs.Their customer service was top-notch, as they patiently explained the one-way rental process, making sure I understood all the details. I appreciated their attentiveness and willingness to address any questions or concerns I had. It truly made me feel valued as a customer.
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December 2023 by c.j majors
I have no suggestions right now because I was spoiled by the stellar service of the staff (Mark Jackson and Desiree Johnson). Mark was very thorough in his service and left no questions asked. Followed by Desiree and her thorough commitment to customer service. I appreciate the staff at the Jackson Street location and I would suggest this location to many others.
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October 2023 by Amy Rapin
Great place to rent from but uhaul its self needs to work on better communication
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August 2023 by Sunshine Soul
This was the best experience I’ve had with U-Haul. The employees were extremely helpful and kind. The truck itself was the cleanest I’ve ever had. (I’ve rented trucks that appeared much newer but were very dirty and beaten up) Getting a storage unit was easy and the facility itself was clean, climate controlled, and felt very secure. The whole process was also smooth and quick. Thank you!
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August 2023 by Jeremiah Cook
Super friendly and helpful staff. We will be using this facility for all our future truck and trailer rentals.
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August 2023 by Rio Delores
very discriminating and dirty place. roaches rude women who seem to have issues with black men in particular. i wouldnt give it one star if it was my choice. cant pick and choose who you are professional to when you're dealing with the public. you dint want to deal with certain looking black people you should go work for a home based business.
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August 2023 by Jessica Riebe
Tried to charge for more days than what I used. Can't use Cashapp as a form.of payment which is stupid because everyone in the world has Cashapp. Employees were very rude, gave wrong closing times twice, didn't give me correct info over.the phone which caused.a.problem. I will never use this location again. Don't want to even give 1 star but, it is making me in order to post
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June 2023 by The Art Supply Depō
Truck rental was amazingly easy. Staff were very friendly and the facility was very clean and kept updated.
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April 2023 by Sun FLOWER
Kassidy was exceptional, a pleasure to work with as a first time driver on top of a car hauler to move my daughter 10.5 hours away. Facility was clean, staff was friendly . I would go out of my way to always deal with Kassidy again if need be.
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March 2023 by Tricey Lewis
This location has the best customer service ❤️❤️
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February 2023 by gregory hayes
Great customer service.The folks that work here go above and beyond to help.Frequent flyer here.Highly recommend this location!
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February 2023 by Hadley Ramsey
incredible customer service every time!
