Victra is a Verizon Authorized Retailer in Toledo, OH, that strives to create the best possible experience. The store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. The staff, including store consultants and managers, are knowledgeable, dedicated, friendly, professional, and transparent. They take the time to answer questions and ensure customers have a good, positive experience, often getting them the best deal. Reviews highlight staff who are incredibly patient, kind, amazing at multitasking, and efficient. They are described as going way above and beyond, even staying well past close to assist customers. Staff help with activating phones, accessing accounts, upgrading devices, and changing plans. They work diligently to unravel problems and find solutions, such as personally delivering a phone from another store. Consultants are also noted for saving customers money by identifying better account options, like business plans. The experience is frequently called fantastic and one of the best customer service experiences, considered much better than going to a corporate store. The mission is to connect technology to life in a trustworthy, fun, and profitable way.
Ghiman is very kind and helpful. Went to Lewis Avenue and they were NOT helpful at all. Ghiman's customer service is excellent. Give him a raise!
January 2026
RJ sold me a phone, transferred all my data, answered all my clueless questions- and was friendly throughout the entire process. Plus I was in and out in under 40 minutes --After spending literally 8 HOURS on the phone to do the same thing. RJ restored my faith in Verizon!!
August 2025
Ghiman McKinney was great with the entire process of getting my phone traded in and set up.
