I've let the company do my taxes for years. Never have I experienced such poor customer service. I will not return to that location! I'm pretty sure my taxes are wrong and no one called back from h&r to review my taxes after I called to do so.
He was not so much in clarifying details on explaining the child tax credit, if you received the first portion of 3, 600 and why you can not get the second halve.
Very good service. I have low vision and really appreciated how Sarah accommodated me by explaining every part of the form that she was filling in.
COVID-19 Update: Open by appointment only. Whether you come in to your local University Heights H&R Block office to work with your tax pro or drop off your documents and go, your well-being is our top priority. By deep cleaning offices, disinfecting high-touch areas after each appointment, and social distancing, we’re doing our part to keep our communities safe. You can even work with your tax pro from home - just call and ask to use our Digital Drop-Off service. You'll get an email from a tax pro with a link to upload your documents.
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee