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July 2024 by Scott Carlson
my home store
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July 2024 by Alberto A
Excellent attention from the executive John Andrade...
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June 2024 by Bill Fugett
went in to pay bill. computer was updating and not taking cash paymentsfor two hours. being an older tndlvidual and making extra trip to store wou;\ld be inconvenient Sally used a workaround so i could make payment. this was certainly a case of doing extra to satisfy customer. thanks again.
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May 2024 by Jane Martin
The two customer reps at Urbana Ohio AT&T, who helped me on Saturday afternoon, May 19, 2024 were extremely knowledgeable, polite, patient and kind as they worked hard to transfer information from my old cellphone to my newly purchased one. My old cell phone was turning itself off every two minutes; therefore presenting a challenge as they accomplished the transferring. They were honest and very helpful.
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May 2024 by Rachel Stewart
Tyler is THE BEST sales guy ever. My husband and I love coming to this location solely because of him. He provides the best and most helpful information and is always happy to help! We got exactly what we were looking for. I highly recommend going in when he is working. You will receive the best service!
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March 2024 by Ed Mattox
Very good experience at this location. I don't know very much about technology and they went above and beyond to help me get my set up on my new phone!
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September 2023 by Rodney Koons
It was fast and friendly service. Everything I needed to get done was taken care of.
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July 2023 by Serge Mcfler
Amazing experience!
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June 2023 by Amanda Gaffga
I had the best experience at this store! I needed a new phone, so I called ahead and talked to Nolan- he was very knowledgable, friendly, and helpful. When I arrived at the store, I didn't have all the information I needed to make changes to the account, and while I fumbled around trying to figure it all out, Nolan was patient and never made me feel like I was inconveniencing him. I was finally able to access my account and was off with a new phone very quickly and easily! During the set-up of the phone at home, I encountered an issue, and called the store. I talked to an employee and he helped me troubleshoot until we'd solved the problem. I was so thankful to both of these employees for making this process as stress-free and quick as possible! I'd highly recommend this store for your phone needs.
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February 2023 by Paul and Rhett Disc Golf
Kerrec (hopefully I spelled this right) was extremely transparent with the sale and didn’t try to force me into buying anything I didn’t want. I came in and got exactly what I asked for in a matter of minutes. He was extremely knowledgeable and kind with the experience. Definitely glad we had him take care of us
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December 2022 by Mr. Lore
The Urbana location by far is the worst place to resolve your problems and in fact will cause many problems of their own by which the only resolution is to call customer service or find a location with more competent workers. They bricked my wife's phone doing a simple number transfer.
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November 2022 by Personal Account
The Urbana location by far is the worst place to resolve your problems and in fact will cause many problems of their own by which the only resolution is to call customer service or find a location with more competent workers. They bricked my wife's phone doing a simple number transfer.
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September 2022 by Blue
Fantastic customer service from an employee who asked about my work life and made the decision to make my phone service accommodate that... without racking up expensive bills due to non work life. He's a Super Hero in my book.
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April 2022 by Charles Thiel
Changed from a shared data plan to an unlimited and the notice I got later via email was not for the plan selected. Went back in the next day and was told they didn’t know why it was that way. Was told for some of the expected charges to check my first bill and if it is not right to come back. Sad that an AT&T store can’t explain the bill or fix the bill until I get the first bill.
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February 2022 by Melissa Sferazo
Maria is friendly and super helpful! Would definitely recommend this store.
