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“This is the best post office branch in Northeast Ohio. The staff are knowledgeable and helpful. People forget, but there are parking spots to the side of the post office. Just make a right on that little one-way street, folks! So I’ve never had any issues parking. Now, sometimes the customers are really rude, but the staff are super friendly and kind. I’ve had to do very complex international mailings that really stressed me out, but the staff are unfailingly knowledgeable and helpful!”
“I want to give a big gold star to a mail carrier named Mohammed, he delivers to our building and could not be any kinder! He always have a smile and a hello to all the residents and does a great job! He really stands out as someone who loves their job and the people on his route, we need more people like him in this world!”
“I wanted to take a moment to recognize Arnold at the Brunswick Post Office for delivering truly exceptional customer service. Every interaction with him is consistently professional, efficient, and genuinely welcoming. He goes above and beyond to ensure that every customer feels valued, taking the time to explain processes clearly and making even the busiest moments feel smooth and stress-free.
What truly stands out is his positive attitude and dedication—he brings a level of care and attention that is rare to find. Arnold represents the very best of customer service, and his commitment does not go unnoticed. It is always a pleasure being assisted by him, and he makes a lasting impression every time.
He is a tremendous asset to the team, and I sincerely hope his efforts are recognized.”
2 - 5PM 9AM - 1PM
926 Main St, Grafton
Post Offices
“The customer service has improved dramatically and consistently, with the addition of Bathsheba. She is efficient, helpful and always friendly. We look forward to seeing her. It is now a pleasure to go to this post office.
Thank you making much needed changes!”
“My sons present got rerouted by mistake through this office. The guys were so helpful and went through the largest box of mail I’ve ever seen to thankfully pull it out! Amazing service and so thankful”
“Had a package that was showing a Saturday delivery but never delivered. Updated to a Monday delivery but we were heading out of town and needed the package for our trip. Headed to the annex first thing Monday morning and the gentleman who answered the door was kind enough to go search for it. 5 minutes later he reappeared with package in hand and a smile. Great customer service!!”
“Mostly busy location with long lines, especially during peak hours, but that is pretty common for this post office. I usually just drop off my mail and packages, so I cannot say too much about the full customer service experience. Parking is plentiful, although it can fill up quickly during busy times. The building itself is not very large, so when the line gets long it can feel a little cramped inside.
That said, the location is convenient and seems organized considering how many people come through daily. The self-service drop-off area helps make quick visits easier, and the place generally feels clean and well maintained. If you go during non-peak hours, the experience is much smoother.”
“Always short-staffed but the employees try their best to be quick. It's usually the customers slowing them down by being unprepared with their packages. They are friendly if you are not an annoying customer.”
“You know you look at these reviews and it almost turns you away from ever using them. I run a side business and I use usps and keep using the post office because of Byron. He’s the reason I keep going here. Every time I come in he greets me with a smile, always calm, super chill and talks to you with respect. He’s the reason I enjoy coming in every time I need to deliver a package. And when I turn it in, not even 10 minutes later I get a notification that my package has been shipped out of the facility. I do however think that this place needs more employees like him. It would definitely make that location turn a complete 180. Byron if you read this, thanks man! You truly are the best!”
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“Well folks, I have to say, I’ve never had a better experience in all my years at a post office. I’ve been from Chattanooga to Savannah, Buffalo to Asheville, and back again. I’d say it’s the best this side of the Mississippi, but gosh darnit, it’s the best on the other side too! Not one of those post offices hold a candle to the one in valley city. Hands down the best in the Medina/cuyahoga/lorain region. And I’ll be honest, it’s all because of the gentleman behind the counter. He’s so professional & kind. Younger guy, maybe in his 30s with a Hispanic complexion. Good looking fellow. Other post offices should study him and use him as the model for how post offices should be run.”