Victra, a Verizon Authorized Retailer in Vermilion, OH, offers a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. The store aims to provide a trustworthy, fun, and profitable experience by connecting technology to life. Customers appreciate the knowledgeable and dedicated staff, highlighting their helpfulness and professionalism. Multiple reviews mention staff members like Andrew, Liz, Tom, and Tommy Sheldon, praising their patience, clear explanations, and willingness to go above and beyond to assist with upgrades, plan changes, claims, and troubleshooting. Longtime customers express satisfaction with the overall experience, describing it as the best they’ve had and noting the staff’s excellent customer service. Despite challenges with technical support, staff members like Tommy Sheldon are recognized for their determination to resolve issues and ensure customer satisfaction. Overall, the store is known for its friendly, helpful service and commitment to customer needs.
Evan was very pleasant and helpful. It was truly a pleasure working with him.
March 2024
I've been a customer at the vermilion store for over 10yrs. This was the best experience so far. Very enjoyable. Jason was very very helpful. Thank you!
February 2024
I want to send a shout out to Andrew at the Verizon Store in Vermilion OHIO. He walked us through adding a line / changing my plan and dealing with customer service on the phone at the same time! Patient and willing to get it completed all the way around! Great job - great costumer service!!! Thank you Andrew!
