“My first experience here was awesome. The staff are fast and friendly.
I needed an emergency tire repair and I was able to get in the shop in an hour. Unfortunately, my repair didnt go as planned and these guys were so helpful and didnt even charge me. Will absolutely come back in the future.”
“My parents always went here for service on their vehicles. I followed them and now I've passed that on to my kids. It's so hard to find a trusted mechanic. I always can count on Craig to do excellent honest work at a very fair price.”
“Was able to get in very quickly and tire replacement was efficient.
Was treated respectfully.
Wonderful staff. Will be returning here again for future needs.”
“I had a flat at 11pm two hours from home, so after a few Lyft rides, a hotel stay, 2 hour wait for a tow, I arrived here. They didn't have used or new tires in the right size, so wouldn't be able to get me back on the road that day. But they did. They called some contact, were able to get me the tires I needed, picked them up, came back, and got me back on the road faster than I expected. Certainly not the kind of service you can get from a chain.
Read some of the poor reviews and most sound to me like they don't like straight talk. If you think of the situations from a business perspective (and/or a safety perspective), their decisions sound pretty logical. It's a mechanic shop - not always gonna get that wisdom wrapped up in a bow. That said, I thoroughly enjoyed my visit and conversations. Thanks, guys!”
“Dennis was very informative and provided updates about the status of my service visit. I was pleased with the outcome of the service visit and would like to continue to visit Van’s for all future services.”