Internet Service Providers in Warren, OH

“Sunday 03/15 I arrived at about 4:00. it was busy. I was number 10. I don't expect a full work force on Sundays. The two employees were doing a fine job. One customer ahead of me was very rude to the young lady because he had to wait so long. He walked out in a huff after telling her off. She was kind, and apologized. She had NO reason to apologize to such rudeness, but she did. She felt horrible, putting her hands on her face as he left mad. I felt very sorry for her. Then it came my turn at about 4:56 or maybe 5. The one customer behind me got up and practically demanded they take him anyway. He wanted to buy a phone or something that would take a long time. Both employees were very kind, with explanations, but he kept on ranting and raving, accusing them as if it was their fault, demanding their names to report them. I'm only writing to ensure you that your two employees were very kind. It was no fault of theirs. I hope they get a raise. I signed in as Kat”

“Went to this location because another store had called here to try and find me a compatible SIM card when mine suddenly stopped working and their store didn't have any in stock. I recognized David when I walked in because he is the same person I spoke to on multiple other occasions at various locations when I was unsure about switching and had countless questions. He was always very patient, knowledgeable, and extremely helpful. On this visit, David spent a lengthy amount of time on the phone with customer service determined to get my phone working again, even when customer service became extremly difficult (more than once). David held his composure and remained calm. His customer service skills and professionalism went above and beyond, exceeding my expectations. Even though, he was unable to resolve my SIM card issue, it wasn't for lack of trying. A day later, I received a new SIM card by mail and my phone is back working. Leaving At&t was the best decision I could have made, I am extremely pleased with the service I have received from Boost so far.”

“Initially had trouble getting in touch with this company but have since talked to them. They are very friendly and I am looking forward to when they can provide internet service to my house.”