Carvana Cleveland

Used Cars
Hours: Carvana Cleveland offers a car buying and selling process that many customers describe as easy, seamless, straightforward, and simple, often taking less than an hour and avoiding the lengthy time spent at traditional dealerships. The customer service inside the building is frequently noted as great, very kind, very helpful, very nice, and very professional. Many report a good experience, strongly recommend the business, and state they will use it in the future or have purchased multiple cars. However, significant and severe criticisms are consistently raised regarding administrative failures and vehicle condition. Multiple reviews report that Carvana failed to complete mandatory state e-checks and title registrations, leaving customers to self-register with very little notice before temporary tags expire. This is described as lazy, incompetent, and creating a major inconvenience for people with careers and jobs. The communication regarding these failures is criticized as poorly written, unsigned, and unprofessional. Regarding the vehicles, while some are in impeccable condition both cosmetically and mechanically, others arrive with serious problems. Customers report vehicles with every dashboard light illuminated, driving weirdly, or failing to start entirely, accusing the company of clearing warning lights before sale. The registration and customer service departments are specifically called assinine and lazy, with reps unable to provide answers, refusing to refund fees, and calling customers late at night. These negative experiences have led multiple customers to state they will never buy from Carvana again despite previously positive experiences.

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