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November 2023 by Valentine
Good experience getting my car here. Jacob made me feel comfortable with my trade, and I love my new car. Thank you also to Taylor who was key in me getting my car and making my financing happen and so quickly. It was great finding something, and walking away same day as coming into dealership with new car & keys in hand. I needed a car desperately right away, and both employees made it happen for me. I will add I was less then satisfied with the service department given they told me I’d probably not get to trade given my vehicle needed a little work done after taking my vehicle in for a service estimate, so glad I ignored them. I’d never tell a customer that when that’s not your department to make that sort of call. so my 5 stars is for the sales department. Thank you sales guys !
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November 2023 by Sharon Watson
Had a tear in my seat cover and purchased a new one. Sales department order the cover. Service department put it in. Unfortunately, there were issues. Cover did not fit properly, lumbar and seat airbag not hooked up. Returned to the shop and the service department worked diligently to fix the issues.All is good, great team in the service department!!!
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November 2023 by Patti Carver
I am very pleased with the service I received at John Hinderer. Everyone was very nice.Josh brought my EcoSport that I bought to my work because I worked 10 hour days and they wanted to clean it up before I drove it. Not very many car lots will do that.
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November 2023 by melissa Brakefield
Josh was amazing with helping me find a new vehicle. Even though the car I was wanting to look at was at the Columbus dealership, he helped me find another car that was similar. I was in a bind and needed a car right away. He made the process easy and I was able to drive away with my new car that night. The John Hinderer employees were very nice and helpful. I would definetly recommend them to my family and friends.
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September 2023 by James Gingerich
Good service but did not communicate extra charges. I clearly stated that I just wanted a diagnostic done on the differential of our Edge. They added slip additive and charged for it without asking if I wanted it and charged for shop supplies.
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September 2023 by Michael Kroner
We looked at dealerships all over in a 200 mile radius. Many we reached out to and none of them provided the kind of customer service or quality vehicle that John Hinderer Ford did. From the first scheduled appointment, the prompt follow up and VIP treatment to our visit to the dealership, everyone we talked to was friendly and easy to talk to. No high pressure sales tactics!! They listened to what we wanted, worked with us and provide a great deal on our trade and the Mustang GT we bought there!! The dealership was very clean and felt like visiting friends. We worked with Heath and feel like we bought a car and made a friend at the same time..not something you get many places these days!! We will definitely buy from Heath again!! Thank you for making the whole experience painless and fun!!
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September 2023 by Christie DeCapite
They sent a mobile tech to my home, that is in the middle of nowhere, in order to take care of a recall. The tech was nice, professional and wasn’t afraid of my stupid turkeys. I would recommend this service. It saved me the time to drive there and wait all day.
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September 2023 by Joshua Reinhard
Brought in my 2020 explorer st after having a failed turn signal. Left my car there over 7 days. We were going on vacation and didn’t need it. Called to see if it was ready and they said no not yet and they still haven’t been able to locate the issue. Told them I needed a rental car as I had to return to work and my wife had appointments. Couldn’t be without a car. They called back an hour later and said that it was ready to go. I went in, paid my 100$ deductible on our ford esp plan, and left. Literally pulling out of the dealer my turn signal didn’t work. They also damaged the plastic on my door inside. Clearly they said it was fixed because the rental car wasn’t available knowing all along it wasn’t. Called back in And told them the following day. They said they would reach out to me when they had a rental car. A week passed and no word. Got pulled over for no turn signal. Called again and was told they would call back. No word from them. Now traded in on a new truck at a different dealer. Would like refunded the 100$ they charged for not fixing the issue.
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September 2023 by Scott Lynch
The entire staff was amazing when we went to look at a newer Ecosport. Hunter, who has only worked there for a few months , listened to what I was looking for and did not push me into something else. This is the third vehicle we have purchased there. If you are looking for excellent service this is the dealership for you. They took their time to get us the best rate and payment for our budget. I am forever grateful for the staff.
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July 2023 by Jamie Kellis
Everyone is the nicest people you can meet... They worked really hard to get me a car... Josh Day and Courtney Sanderson are awesome!
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July 2023 by Jeremy McLendon
Custom ordered a Ford and the Hinderer Team did not disappoint. Toni at Hinderer Ford maintained communication with me throughout the entire process and made the process smooth and easy. When vehicle arrived they accommodated my schedule and 2 hour drive I had to get there. Everything was ready when I arrived. We have purchased multiple cars from the Hinderer family and will continue to do so. Big thank you to Daryl and Miss Anderson for having all the paperwork ready to go. Wife loves her new ride and we will see you guys again 5 ⭐️
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July 2023 by Brad Burton
Wonderful experience, not one time was I pressured into buying anything. Every question was answered and if there wasn’t an answer, it was researched and answered quickly! I actually enjoyed what is usually a negative experience, and everything was processed in a timely manner. I highly recommend the staff and service at John Hinderer Ford. A+ in my book!
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July 2023 by Sandra Cooper
Went to look for a car for my granddaughter by the way it was her 21st Birthday on 7/17/23 She found a car she loved and these people were on it from start to finish they made it happen !!! And made us feel absolutely welcomed. everyone was so nice and made sure we were taken care of.even had icecream and soft drinks and bottle water (Free) lol needless to say from about 4 to 7 we was wrapped up with all the details and keys in hand and out the door with the new car!!! One happy girl bought her first new car. Thank you to the whole team!!!
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July 2023 by Lori Perone
Loved working with this group of professionals. They obviously love their job and helping people find a vehicle for their needs. I highly recommend working with Heath Mastroianni, as a sales person, Taylor McIntosh, very professional sales manager, and Courtney Wade, the financing guru. The entire staff was nice and helpful and our son loved the free ice cream snacks!!
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July 2023 by Marla Lee
Services vehicle quickly and efficiently. The staff at the service desk are always pleasant and friendly. This is definitely a great place to come. It’s in walking distance to The Willow restaurant which never disappoints.