Oil Change in Washington Court House, OH

“I had broken down in the middle of a long road trip while pulling a trailer. It was miserable cold and I had checked into a hotel to hook up my computer and weigh my options. Finally figured out that I was going to have to rent a small box truck from U-Haul so that I could at least take my trailer along with me and finish the trip. I called Van Dyke's first and they said that they could look at my car but didn't normally work on the type drive train I had (mainly because of the specialized software required). I brought them the car while towing my trailer the short distance from the hotel to their shop. They let me park in the back out of the way while I retrieved the U-Haul. When I told them I was going to Uber, they insisted that they would be happy to drive me to the rental location. After driving the U-Haul back, I moved my stuff over as well as the trailer and resumed my trip. They ran the basic diagnostics and saw that they would have to have the ridiculously expensive software to fix the problem, which we agreed made no sense. They helped facilitate the car hauler to get the vehicle back to my home state.

These guys saw a fellow in a bind and jumped in with both feet to help out. They will never know how much I appreciate them. God bless you guys.

Will McEuen”

“I have always went Valvoline express care with all my vehicles for the past 8 years and have no issues such great people work there. Great customer service!!!! 10/10 recommend. Shout out to Kirby and Steve for the best customer service ever!”

“Customer-Centric Service

Gordon Chrysler Dodge Jeep Ram went above and beyond in how they treated us. In all my years visiting dealerships, this one has left the most positive impression—especially during an extremely challenging situation.

My son and his friends were on their very first road trip, driving from Virginia Beach to Chicago. More than halfway there, his 2023 Jeep Compass started making a rattling noise. Concerned for their safety, they stopped in Washington Court House, Ohio—the closest city. It was very early morning, and most businesses were still closed. A local service station turned them away, saying they were too busy. Thankfully, they then found Gordon Chrysler Dodge Jeep Ram.

The dealership wasn’t open yet, but they parked in the lot to wait. A gentleman arriving early for work noticed them, asked if they were okay, and kindly invited them inside to rest in the lounge until opening. By then, the boys had been on the road over nine hours and waiting five more—they were exhausted. That simple act of compassion meant so much.

When the service department opened, Mr. Bill immediately took the time to listen and understand their situation. He recognized the seriousness of the issue and quickly had the car diagnosed—something that is rare in most service departments without an appointment. His care and urgency revealed a dangerous problem that made it unsafe for them to continue driving. Mr. Bill clearly explained the issue and advised that the vehicle remain at the dealership. He even helped guide them through alternative ways of reaching Chicago safely.

As a mother, I am deeply grateful for the kindness, respect, and professionalism shown to four stranded young men from Virginia. Mr. Bill’s quick action may very well have prevented a serious accident. Over the past week, he has stayed in communication with my son and me, providing clear updates, explanations, and solutions. His responsiveness and dedication reflect someone who truly cares about his customers.

I also want to recognize Mr. Mark from the parts department, who was equally kind and helpful in suggesting the right tires for the car.

I cannot say enough about this dealership, its team, and the genuine care they showed during such a stressful time. You all truly live your values. Thank you, and may God bless your dealership and every person who works there.”

“Excellent customer service. Had a 3pm appointment, added 3 tires, got moved to 6. I was already there at 2ish, and they moved me back to 3 and only took an hour to install 4 brand new tires. Awesome team, awesome staff.”