“I can’t say enough good things about Tim and the team at Dayton Collision Center.
Someone recently backed into my car, and unfortunately, they didn’t have insurance, which left me paying my deductible out of pocket. Needless to say, it was an extremely frustrating situation. From the beginning, Tim was reassuring, patient, and truly went above and beyond to make sure I had a positive experience. Tim’s customer service was the reason I chose to have my repairs completed at Dayton Collision Center, despite the fact that they were not a State Farm preferred repair facility. I felt confident that my car was in good hands with him.
Tim kept me informed throughout the process, including updates regarding insurance approvals. I especially appreciated his honesty and transparency. When one of the insurance approvals called for an aftermarket part, Tim made sure I was aware of it. He wasn’t trying to “upsell” me or convince me to spend more money—he simply wanted to make sure I had all the information necessary to make the decision I was most comfortable with.
I trusted his expertise enough to ask him to look into getting the same part directly through Lexus of Dayton. He took care of that for me, and I chose to pay the difference between what insurance would reimburse and the cost of the part. I respected having that option and knowing Tim was looking out for my best interests throughout the process.
Tim and the entire team at Dayton Collision Center were thorough, efficient, and incredibly easy to work with. My car looks great, the work was completed quickly, and I’m beyond satisfied with the finished result.
An already frustrating situation could have easily been made worse by a stressful repair experience, but Tim made it the exact opposite. His patience, communication, honesty, and exceptional customer service made all the difference. I would absolutely recommend Tim and Dayton Collision Center to anyone looking for a repair shop—and someone they can trust.”
“Dayton Subaru Parts provides excellent customer service. They always promptly ship and answer the phone when I call. My Go-To for online Subaru Parts. Thanks!”
“Always amazes me how professional, kind and caring everyone is at the dealership…This is number 4 vehicle purchased at this dealership and I will never go anywhere else for new or used vehicles”