Kroger Pharmacy in Waterville, OH is staffed with professionals dedicated to helping customers lead healthier lives. The pharmacy offers a range of services, including vaccinations, medication management, and clinical advice. Customers praise the pharmacy's convenience, with online tools available for prescription transfers and refills. The Waterville Kroger pharmacy consistently receives positive reviews, with customers highlighting the professionalism, courtesy, and personal attention provided by the staff. One customer, Donovan, was particularly helpful in explaining the use of a medication and answering questions. While some customers have experienced minor issues, such as lunch breaks or short staffing, the overall consensus is that the Kroger pharmacy in Waterville exceeds expectations. Customers appreciate the friendly, compassionate, and professional manner of the staff, even during challenging times. The pharmacy's long-standing commitment to excellent customer service has earned it a loyal following over the years.
We received excellent care and service at the Kroger Waterville pharmacy and store location. The team went out of their way and save us a lot of money and time
March 2026
They do a good job, they are short staffed, they do a good job for me
February 2026
Nearly impossible to reach someone on the phone or get a call back. It took me all day to speak to a live person only to learn they had not received the RX and now the doctors office was closed. This lack of customer service impacts people’s health
