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November 2023 by Allison Yates
Anthony was extremely helpful with figuring out what was wrong with my phone and ultimately helping me upgrade and get my new phone set up. I had to spend over an hour in the store but he was talkative and friendly the entire time.
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September 2023 by Jamie
Hunter was phenomenal to work with. My mom and I walked in with no clue what phones we wanted to get. Hunter immediately explained all of the options we had and was patient as we asked him endless questions. We haven’t gotten new phones in over 5 years so we were a little behind in all the new features and styles. It was a busy day in the store with the launch of the new iPhone and Hunter kept his energy up the whole time. He was very customer centered and went above and beyond for everyone that came into the store while we were there. We left feeling so grateful that Hunter helped us. We learned a lot and will definitely be recommending our friends and family to go to the Waterville location! Hunter deserves a raise!!!!!! In all the year’s we have been with Verizon, this was BY FAR our best experience. We will be customers for life thanks to Hunter!!!!
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August 2023 by Joe LeTourneau
Very small store but always have what I need good information And products.
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June 2023 by Steve Liverani
I would highly recommend the Verizon store in Waterville, Ohio. Their manager, Hunter Wright, provides exceptional service. He’s extremely knowledgeable and is very patient with people (like myself) who are not the most tech savvy when it comes to things like smartphones.
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June 2023 by Robert Horn
Really nice people that seemed to care about helping me.
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April 2023 by Ash Charmed1016
Anthony P was great and super knowledgeable in helping myself and my boyfriend trading in all of our devices and getting our new ones set up. He was also very personable, it was the best experience I've had at a Verizon.
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April 2023 by Todd Buchholz
Had a very good experience at the Waterville location. Both sales reps were knowledgeable and helpful. Highly recommend this store.
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March 2023 by Bill HIGHFIELD
He was very good and helpful and pleasant to work with.
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March 2023 by Jean Bucher
Knowledgeable and helpful staff! The staff were quick and attentive to my needs.
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February 2023 by aracelly champion
Wonderful customer service! He was extremely patient and kind. I was initially dreading going in to update my account but it was seamless process due to his guidance and assistance. Awesome service!!
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February 2023 by Barbara Kelly
The workers are great at this store. Always very helpful. If the gentleman could sell my husband a phone their good at what they do.
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January 2023 by Christian Simpson
I’ve been to two of the Victra Verizon Authorized Retailers for the last two plan renewals and phone upgrades. The experience is so much better than the regular Verizon store I used to go to in Maumee. Much more pleasant and knowledgeable staff. In and out quickly and efficiently. Can’t say enough good. Worked with Hunter today upgrading phones on our business account. He was the epitome of great customer service and just absolutely pleasant to deal with. Highly recommend you go see him next time you need to go into a Verizon store.
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November 2022 by Randy Wilburn
I was out of town visiting Toledo and the staff at this location were friendly and professional. Hunter one of the sales people helped me with my IPhone issue and had me out the door in 10 minutes. Great people that I would highly recommend for any of your cell phone needs.
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October 2022 by Jim Johnson
They know their business and their products. Got in and out as quickly as I could've hoped for
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October 2022 by Todd Frendt
Chris, Hunter, & Natashia were all very helpful, friendly, & knowledgeable. They made my upgrade experience a positive one.
