Victra is a Verizon Authorized Retailer located in Waterville, OH, dedicated to providing an excellent experience for its customers. The store offers a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Customers have praised the knowledgeable and friendly staff, particularly highlighting the exceptional service provided by team members like Gabe, T.J., and Lee. Many reviews mention how these associates are informative, helpful, and able to resolve issues efficiently, often going above and beyond to ensure customer satisfaction. Visitors have noted the professionalism and courtesy of the staff, with multiple accounts of successful problem-solving, particularly regarding device switches and billing concerns. Overall, Victra strives to connect technology to life in a trustworthy and enjoyable manner, making it a recommended destination for anyone seeking wireless solutions in the area.
Chris & AJ went above and beyond showing extreme patience and technical ability providing 5 star service...thanks guys!
May 2026
Caleb was awesome! Super friendly and was able to help me super quickly with a SIM card issue. Really appreciated his urgency!
January 2026
TJ was amazing!! We were at the store past closing time and he continued to answer our questions, set up our devices and made sure we were all taken care of before we left. I would recommend him to help anyone. Knowledgeable, patient and friendly. Superb service
